DR
Doné Richards
1 reviews | Active since Oct 2022
20 Mar 2024, 16:14
Mukuru-Worst financial institution to use
This is the worst company I have ever dealt with in my life. I accidently pressed in the wrong pin code when I wanted to retrieve my order. I called in to the customer care, every single person I spoke to had a different story to tell me. Now I have to wait 24 hours to reset a pin. This is ridiculous. I would not recommend anyone to use this company, unprofessional and bad.
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Mukuru's replyOfficial
21 Mar 2024, 09:30Good day Done
Thank you for taking the time to share your feedback, we hereby sincerely apologize for your experience and the inconvenience it may have caused. Thank you for taking our call earlier and allowing us to ask questions surrounding the incident and explaining the self-help options available to make pin resets easier for future reference. We are happy that the matter was resolved and that you are able to transact on your Mukuru card. We will take the feedback provided and cascade it to the relevant customer service department. Please feel free to contact us on email at *** should you have any further enquiries.
Thank you for taking the time to share your feedback, we hereby sincerely apologize for your experience and the inconvenience it may have caused. Thank you for taking our call earlier and allowing us to ask questions surrounding the incident and explaining the self-help options available to make pin resets easier for future reference. We are happy that the matter was resolved and that you are able to transact on your Mukuru card. We will take the feedback provided and cascade it to the relevant customer service department. Please feel free to contact us on email at *** should you have any further enquiries.
Mukuru's reply21 Mar 2024, 09:30
Official
Good day Done
Thank you for taking the time to share your feedback, we hereby sincerely apologize for your experience and the inconvenience it may have caused. Thank you for taking our call earlier and allowing us to ask questions surrounding the incident and explaining the self-help options available to make pin resets easier for future reference. We are happy that the matter was resolved and that you are able to transact on your Mukuru card. We will take the feedback provided and cascade it to the relevant customer service department. Please feel free to contact us on email at *** should you have any further enquiries.
Thank you for taking the time to share your feedback, we hereby sincerely apologize for your experience and the inconvenience it may have caused. Thank you for taking our call earlier and allowing us to ask questions surrounding the incident and explaining the self-help options available to make pin resets easier for future reference. We are happy that the matter was resolved and that you are able to transact on your Mukuru card. We will take the feedback provided and cascade it to the relevant customer service department. Please feel free to contact us on email at *** should you have any further enquiries.