Mukuru Wallet service is trash!

The level of service is disgusting. I have been made to run back and forth for my funds to be transferred to a nominated bank account for urgent purposes that have a major bearing on my future.I submitted all the requested documents and each passing comes with a new requirement and the agents seem not understand the urgency of the matter.l even went to the branch and l was told l submitted the required document and they will process y request. Another agent and requested for further documentation and informed me that that was all they needed. No funds was transferred and after several follow ups l got another call from another agent who informed that l needed to submit another document and promised that was the last request. I sent the requested document and still no results. This morning l was called busy another agent who told me l needed to submit again another document for proof of funds and l informed him of my frustrations and he said he could help. Another agent then called and promised funds will be transferred by 3pm if l submit the one extra document document. Did l not submit and follow up several times … still no funds was transferred.This is unacceptable and no one told me that l was going to sweat to get the money that’s mine as if Mukuru is giving it to me for free. I disgusted by this level of service and l am contemplating going the legal route. Outrageous!!!