AT
Andiswa T
1 reviews | Active since Oct 2023
28 Feb 2025, 15:09
MUKURU SLOW RESPONSE TIME
Totally disgusted by the response time and service received from Mukuru. Stuck now with funds hanging somewhere.
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Replies (4)0
Replies (4)AT
Andiswa T's updateReviewer Update
03 Mar 2025, 09:48After a lengthy call and assurance that i will be assisted , there has not been any further communication on resolving my issue. WORST DECISION EVER!!!!
AT
Andiswa T's update03 Mar 2025, 09:48
Reviewer Update
After a lengthy call and assurance that i will be assisted , there has not been any further communication on resolving my issue. WORST DECISION EVER!!!!
Mukuru's replyOfficial
03 Mar 2025, 11:02Good day, Andiswa.
We sincerely apologize for the delay and any frustration this may have caused.
Unfortunately, we experienced some technical difficulties with some of the Card functionalities.
According to our records, a Wallet ***** representative attempted to contact you on Friday, but the call was disconnected. We understand how important this matter is to you and have escalated it to ensure you receive a follow-up call as soon as possible.
We truly appreciate your patience and understanding. Please let email *** for any follow-up.
Kind regards.
We sincerely apologize for the delay and any frustration this may have caused.
Unfortunately, we experienced some technical difficulties with some of the Card functionalities.
According to our records, a Wallet ***** representative attempted to contact you on Friday, but the call was disconnected. We understand how important this matter is to you and have escalated it to ensure you receive a follow-up call as soon as possible.
We truly appreciate your patience and understanding. Please let email *** for any follow-up.
Kind regards.
Best regards,
Mukuru's reply03 Mar 2025, 11:02
Official
Good day, Andiswa.
We sincerely apologize for the delay and any frustration this may have caused.
Unfortunately, we experienced some technical difficulties with some of the Card functionalities.
According to our records, a Wallet ***** representative attempted to contact you on Friday, but the call was disconnected. We understand how important this matter is to you and have escalated it to ensure you receive a follow-up call as soon as possible.
We truly appreciate your patience and understanding. Please let email *** for any follow-up.
Kind regards.
We sincerely apologize for the delay and any frustration this may have caused.
Unfortunately, we experienced some technical difficulties with some of the Card functionalities.
According to our records, a Wallet ***** representative attempted to contact you on Friday, but the call was disconnected. We understand how important this matter is to you and have escalated it to ensure you receive a follow-up call as soon as possible.
We truly appreciate your patience and understanding. Please let email *** for any follow-up.
Kind regards.
Best regards,
Mukuru's replyOfficial
03 Mar 2025, 11:58Good day, Andiswa.
We’ve been trying to reach you but have been unable to get through.
Kindly provide an alternative contact number, or let us know the best time to reach you. We want to ensure we can assist you as soon as possible.
Kind regards.
We’ve been trying to reach you but have been unable to get through.
Kindly provide an alternative contact number, or let us know the best time to reach you. We want to ensure we can assist you as soon as possible.
Kind regards.
Best regards,
Mukuru's reply03 Mar 2025, 11:58
Official
Good day, Andiswa.
We’ve been trying to reach you but have been unable to get through.
Kindly provide an alternative contact number, or let us know the best time to reach you. We want to ensure we can assist you as soon as possible.
Kind regards.
We’ve been trying to reach you but have been unable to get through.
Kindly provide an alternative contact number, or let us know the best time to reach you. We want to ensure we can assist you as soon as possible.
Kind regards.
Best regards,
Mukuru's replyOfficial
05 Mar 2025, 08:00Good Day Andiswa.
We sincerely apologize for the inconvenience this ATM dispute has caused. We understand the frustration and urgency of this matter and want to assure you that we are actively working to resolve it.To ensure a thorough investigation, we have escalated your case to our ATM partner’s ***** Department. They will conduct a detailed audit of the transaction to identify and resolve the discrepancy.As we discussed during our call yesterday, the estimated turnaround time for this investigation is up to 50 business days. We understand this is a significant timeframe, and we want to assure you that we will strive to expedite the process wherever possible. Please rest assured that the relevant team will keep you updated on the progress of the investigation at regular intervals.We will contact you as soon as we have an update. In the meantime, if you have any further questions, please do not hesitate to contact us at ***.
We sincerely apologize for the inconvenience this ATM dispute has caused. We understand the frustration and urgency of this matter and want to assure you that we are actively working to resolve it.To ensure a thorough investigation, we have escalated your case to our ATM partner’s ***** Department. They will conduct a detailed audit of the transaction to identify and resolve the discrepancy.As we discussed during our call yesterday, the estimated turnaround time for this investigation is up to 50 business days. We understand this is a significant timeframe, and we want to assure you that we will strive to expedite the process wherever possible. Please rest assured that the relevant team will keep you updated on the progress of the investigation at regular intervals.We will contact you as soon as we have an update. In the meantime, if you have any further questions, please do not hesitate to contact us at ***.
Best regards,
Mukuru's reply05 Mar 2025, 08:00
Official
Good Day Andiswa.
We sincerely apologize for the inconvenience this ATM dispute has caused. We understand the frustration and urgency of this matter and want to assure you that we are actively working to resolve it.To ensure a thorough investigation, we have escalated your case to our ATM partner’s ***** Department. They will conduct a detailed audit of the transaction to identify and resolve the discrepancy.As we discussed during our call yesterday, the estimated turnaround time for this investigation is up to 50 business days. We understand this is a significant timeframe, and we want to assure you that we will strive to expedite the process wherever possible. Please rest assured that the relevant team will keep you updated on the progress of the investigation at regular intervals.We will contact you as soon as we have an update. In the meantime, if you have any further questions, please do not hesitate to contact us at ***.
We sincerely apologize for the inconvenience this ATM dispute has caused. We understand the frustration and urgency of this matter and want to assure you that we are actively working to resolve it.To ensure a thorough investigation, we have escalated your case to our ATM partner’s ***** Department. They will conduct a detailed audit of the transaction to identify and resolve the discrepancy.As we discussed during our call yesterday, the estimated turnaround time for this investigation is up to 50 business days. We understand this is a significant timeframe, and we want to assure you that we will strive to expedite the process wherever possible. Please rest assured that the relevant team will keep you updated on the progress of the investigation at regular intervals.We will contact you as soon as we have an update. In the meantime, if you have any further questions, please do not hesitate to contact us at ***.
Best regards,