BK
Barbara K
1 reviews | Active since Oct 2020
07 Feb 2024, 20:40
Mukuru silly card required to collect money
Very terrible service ....my cousin sent me money and they told me I couldn't redeem it without a Mukuru card. I then request the stupid card on their whatsapp platform (at 14:12hrs) and their response was someone will call me. It's almost 9pm now and nobody has phoned me. I use Mukuru to send money out and my recipients never struggle to collect cash. My turn to receive cash now and I'm told of this stupid. Very lame service 😔
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Mukuru's replyOfficial
08 Feb 2024, 11:10Good Day Barbara
Thank you for taking the time to provide us with feedback and taking my call earlier. I'm glad that the explanation I provided clarified the options available for redeeming the funds sent from Australia. The Mukuru card option that was offered is a convenient alternative to collecting the funds from the branch but how it was communicated was not clear and we appologise. Clear communication is indeed crucial, and we will strive to ensure that future interactions are more transparent and straightforward.
Should you have any further questions or concerns, please don't hesitate to reach out on email ***. We're here to assist you. Thank you again for your patience and understanding.
Thank you for taking the time to provide us with feedback and taking my call earlier. I'm glad that the explanation I provided clarified the options available for redeeming the funds sent from Australia. The Mukuru card option that was offered is a convenient alternative to collecting the funds from the branch but how it was communicated was not clear and we appologise. Clear communication is indeed crucial, and we will strive to ensure that future interactions are more transparent and straightforward.
Should you have any further questions or concerns, please don't hesitate to reach out on email ***. We're here to assist you. Thank you again for your patience and understanding.
Mukuru's reply08 Feb 2024, 11:10
Official
Good Day Barbara
Thank you for taking the time to provide us with feedback and taking my call earlier. I'm glad that the explanation I provided clarified the options available for redeeming the funds sent from Australia. The Mukuru card option that was offered is a convenient alternative to collecting the funds from the branch but how it was communicated was not clear and we appologise. Clear communication is indeed crucial, and we will strive to ensure that future interactions are more transparent and straightforward.
Should you have any further questions or concerns, please don't hesitate to reach out on email ***. We're here to assist you. Thank you again for your patience and understanding.
Thank you for taking the time to provide us with feedback and taking my call earlier. I'm glad that the explanation I provided clarified the options available for redeeming the funds sent from Australia. The Mukuru card option that was offered is a convenient alternative to collecting the funds from the branch but how it was communicated was not clear and we appologise. Clear communication is indeed crucial, and we will strive to ensure that future interactions are more transparent and straightforward.
Should you have any further questions or concerns, please don't hesitate to reach out on email ***. We're here to assist you. Thank you again for your patience and understanding.