DN
Dominic N
1 reviews | Active since Jul 2025
06 Aug 2025, 10:35
Mukuru services gone down the drain
I send money via mukuru last month and for my daughter for school fees today is more than a month and nothing , they say it has been escalated to another department not i should write an email to start another process to get a refund or wait until the issue is resolved , this is toltally unfair
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Mukuru's replyOfficial
06 Aug 2025, 11:22Hi Dominic,
Thank you for your feedback and for bringing this matter to our attention. We sincerely regret the frustration and inconvenience caused by the delay in processing your daughter’s school fees. We attempted to contact you telephonically, but the call rang unanswered.
As a regulated financial services provider, Mukuru is required to comply with strict regulatory and anti-money laundering (AML) protocols. Your transaction was flagged for review as part of these standard procedures. We fully understand how delays of this nature can be upsetting, especially when they affect urgent matters such as school payments.We’re pleased to confirm that your orders have since been resolved and cleared. Should you have any further questions or require additional assistance, please don’t hesitate to contact us at ***.
Thank you for your feedback and for bringing this matter to our attention. We sincerely regret the frustration and inconvenience caused by the delay in processing your daughter’s school fees. We attempted to contact you telephonically, but the call rang unanswered.
As a regulated financial services provider, Mukuru is required to comply with strict regulatory and anti-money laundering (AML) protocols. Your transaction was flagged for review as part of these standard procedures. We fully understand how delays of this nature can be upsetting, especially when they affect urgent matters such as school payments.We’re pleased to confirm that your orders have since been resolved and cleared. Should you have any further questions or require additional assistance, please don’t hesitate to contact us at ***.
Mukuru's reply06 Aug 2025, 11:22
Official
Hi Dominic,
Thank you for your feedback and for bringing this matter to our attention. We sincerely regret the frustration and inconvenience caused by the delay in processing your daughter’s school fees. We attempted to contact you telephonically, but the call rang unanswered.
As a regulated financial services provider, Mukuru is required to comply with strict regulatory and anti-money laundering (AML) protocols. Your transaction was flagged for review as part of these standard procedures. We fully understand how delays of this nature can be upsetting, especially when they affect urgent matters such as school payments.We’re pleased to confirm that your orders have since been resolved and cleared. Should you have any further questions or require additional assistance, please don’t hesitate to contact us at ***.
Thank you for your feedback and for bringing this matter to our attention. We sincerely regret the frustration and inconvenience caused by the delay in processing your daughter’s school fees. We attempted to contact you telephonically, but the call rang unanswered.
As a regulated financial services provider, Mukuru is required to comply with strict regulatory and anti-money laundering (AML) protocols. Your transaction was flagged for review as part of these standard procedures. We fully understand how delays of this nature can be upsetting, especially when they affect urgent matters such as school payments.We’re pleased to confirm that your orders have since been resolved and cleared. Should you have any further questions or require additional assistance, please don’t hesitate to contact us at ***.