Mukuru service bad

Hi... The lady who works for me as our baker in our coffee shop was ****** of her whole month's salary earlier this year.

We reported it to our police station and to Mukuru.

I found out today only that Mukuru had phoned her and rudely informed her that she won't get her money back because she was supposed to block her card within 5 minutes of it being swallowed at the bank teller. My goodness! She didn't know they were cloning her card!

I just can't believe that a bank can be so unprofessional and plain rude to a client. As though she got herself ******!