MI
Monday I
1 reviews | Active since Sept 2018
02 Sept 2026, 13:53
Mukuru refused to complete my order
Mukuru refused to complete my order, I NEED MY REFUND IF YOU DONT WANT TO COMPLETE MY ORDER, otherwise you guys are ****MERS
Helpful (0)
Replies (3)0
Replies (3)
Mukuru's replyOfficial
02 Sept 2026, 15:37 Hi Monday, We sincerely apologise for the frustration and inconvenience caused by your experience. We understand your concern regarding your order and refund request, and we’re sorry that this has not been resolved as expected. We will be contacting you directly to assist you further, investigate the matter, and work towards resolving your issue as soon as possible. Thank you for bringing this to our attention.
Mukuru's reply02 Sept 2026, 15:37
Official
Hi Monday, We sincerely apologise for the frustration and inconvenience caused by your experience. We understand your concern regarding your order and refund request, and we’re sorry that this has not been resolved as expected. We will be contacting you directly to assist you further, investigate the matter, and work towards resolving your issue as soon as possible. Thank you for bringing this to our attention.
MI
Monday I's updateReviewer Update
02 Sept 2026, 16:07Thank you for resolving the issue, I received notification that the order has been completed, next time please proactively inform the sender the status of their pending payments, instead of waiting for the sender to be chasing you guys for informations regarding their pending transactions
MI
Monday I's update02 Sept 2026, 16:07
Reviewer Update
Thank you for resolving the issue, I received notification that the order has been completed, next time please proactively inform the sender the status of their pending payments, instead of waiting for the sender to be chasing you guys for informations regarding their pending transactions
Mukuru's replyOfficial
02 Sept 2026, 16:49Hi Monday,Thank you for your feedback, and we’re pleased to hear that your order has been successfully completed.We sincerely apologise for the inconvenience caused by the delay in receiving an update. We understand how important it is to receive timely communication when a transaction is pending, and we appreciate you taking the time to highlight this.Your feedback is valuable to us and will be shared with the relevant team as we continue to improve our communication and customer experience. We appreciate your patience and for giving us the opportunity to resolve the matter.
Mukuru's reply02 Sept 2026, 16:49
Official
Hi Monday,Thank you for your feedback, and we’re pleased to hear that your order has been successfully completed.We sincerely apologise for the inconvenience caused by the delay in receiving an update. We understand how important it is to receive timely communication when a transaction is pending, and we appreciate you taking the time to highlight this.Your feedback is valuable to us and will be shared with the relevant team as we continue to improve our communication and customer experience. We appreciate your patience and for giving us the opportunity to resolve the matter.