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Alex A
1 reviews | Active since Dec 2015
09 Nov 2023, 14:12
MUKURU LATE PAYMENTS
i made transfer of money from my Mukuru account to someone in Zimbabwe, its now 2 days i have not received the voucher number , i only got the sms for the order. and nothing else. Longback I used to send money to Zimbabwe using the same method and i would immediately receive my voucher number and recepient would get it immediately, but nowadays Mukuru is failing to make instant payments.In future i dont think i can use Mukuru again.I think what is happening now when you make an order from your Mukuru account , they are holding the money for sometime and investing it somewhere for their profits ,and when they make profit with it , they then release payment to the recepient.
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Alex A's updateReviewer Update
09 Nov 2023, 14:38Earlier i wrote a review about Mukuru after i got frustrated by the other Agent who could not assist.I called again an i spoke to Anita ,she is the best Agent who knows her job, i give her thumbs up for assisting me to resend my payments and was sucessful.
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Alex A's update09 Nov 2023, 14:38
Reviewer Update
Earlier i wrote a review about Mukuru after i got frustrated by the other Agent who could not assist.I called again an i spoke to Anita ,she is the best Agent who knows her job, i give her thumbs up for assisting me to resend my payments and was sucessful.
Mukuru's replyOfficial
09 Nov 2023, 15:58Good day, Alex.
Thank you taking the time to share your feedback with us.
We’re really grateful and happy that you experienced great customer service from us. It’s good to hear that the consultant has made such a difference and has finally resolved your problem.
Thank you once again for choosing Mukuru!
Kind regards.
Thank you taking the time to share your feedback with us.
We’re really grateful and happy that you experienced great customer service from us. It’s good to hear that the consultant has made such a difference and has finally resolved your problem.
Thank you once again for choosing Mukuru!
Kind regards.
Mukuru's reply09 Nov 2023, 15:58
Official
Good day, Alex.
Thank you taking the time to share your feedback with us.
We’re really grateful and happy that you experienced great customer service from us. It’s good to hear that the consultant has made such a difference and has finally resolved your problem.
Thank you once again for choosing Mukuru!
Kind regards.
Thank you taking the time to share your feedback with us.
We’re really grateful and happy that you experienced great customer service from us. It’s good to hear that the consultant has made such a difference and has finally resolved your problem.
Thank you once again for choosing Mukuru!
Kind regards.