VC
Vincent C
1 reviews | Active since May 2025
14 May 2025, 09:45
MUKURU IS THE WORST FINANCIAL SERVICES COMPANY. STAY AWAY
There was an unauthorized deduction on my Mukuru card during the night while I was asleep. The next morning I called them and they only managed to block the card and promised to investigate. It's been more than 3 weeks and still no help. Each time I call I'm told my issue will be escalated to the ***** Department. Card still blocked and still not having my money back. My simple advice is STAY AWAY FROM THIS COMPANY CALLED MUKURU
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Mukuru's replyOfficial
14 May 2025, 12:01Good day, Vincent.
Thank you for bringing this to our attention. We sincerely regret the inconvenience you've experienced and understand how frustrating this situation must be.
These investigations can sometimes take longer than expected, as they involve a thorough review of transaction logs, system records, and in some cases, coordination with third-party financial institutions to trace and validate the origin and nature of the deduction. The purpose is to ensure we are fully compliant with financial regulations while protecting both you and the integrity of our platform.
We can confirm that our Wallet ***** team attempted to contact you on the 30th of April, but unfortunately, could not reach you. Please rest assured that your case remains a priority. We have escalated the matter to the relevant department and will continue our efforts to resolve it as quickly as possible.
Your patience is greatly appreciated, and we're committed to resolving this to your satisfaction. Please don't hesitate to contact us if you need anything else.
Kind regards.
Thank you for bringing this to our attention. We sincerely regret the inconvenience you've experienced and understand how frustrating this situation must be.
These investigations can sometimes take longer than expected, as they involve a thorough review of transaction logs, system records, and in some cases, coordination with third-party financial institutions to trace and validate the origin and nature of the deduction. The purpose is to ensure we are fully compliant with financial regulations while protecting both you and the integrity of our platform.
We can confirm that our Wallet ***** team attempted to contact you on the 30th of April, but unfortunately, could not reach you. Please rest assured that your case remains a priority. We have escalated the matter to the relevant department and will continue our efforts to resolve it as quickly as possible.
Your patience is greatly appreciated, and we're committed to resolving this to your satisfaction. Please don't hesitate to contact us if you need anything else.
Kind regards.
Mukuru's reply14 May 2025, 12:01
Official
Good day, Vincent.
Thank you for bringing this to our attention. We sincerely regret the inconvenience you've experienced and understand how frustrating this situation must be.
These investigations can sometimes take longer than expected, as they involve a thorough review of transaction logs, system records, and in some cases, coordination with third-party financial institutions to trace and validate the origin and nature of the deduction. The purpose is to ensure we are fully compliant with financial regulations while protecting both you and the integrity of our platform.
We can confirm that our Wallet ***** team attempted to contact you on the 30th of April, but unfortunately, could not reach you. Please rest assured that your case remains a priority. We have escalated the matter to the relevant department and will continue our efforts to resolve it as quickly as possible.
Your patience is greatly appreciated, and we're committed to resolving this to your satisfaction. Please don't hesitate to contact us if you need anything else.
Kind regards.
Thank you for bringing this to our attention. We sincerely regret the inconvenience you've experienced and understand how frustrating this situation must be.
These investigations can sometimes take longer than expected, as they involve a thorough review of transaction logs, system records, and in some cases, coordination with third-party financial institutions to trace and validate the origin and nature of the deduction. The purpose is to ensure we are fully compliant with financial regulations while protecting both you and the integrity of our platform.
We can confirm that our Wallet ***** team attempted to contact you on the 30th of April, but unfortunately, could not reach you. Please rest assured that your case remains a priority. We have escalated the matter to the relevant department and will continue our efforts to resolve it as quickly as possible.
Your patience is greatly appreciated, and we're committed to resolving this to your satisfaction. Please don't hesitate to contact us if you need anything else.
Kind regards.