TM
Thabelang M
1 reviews | Active since Apr 2020
20 Apr 2022, 18:06
Mukuru is ***********!!!
The AML (Anti-Monetary Laundering) is rude, and unprofessional!!! Instead of responding to client complaints, they make very absurd comments which are not helping to solve the problem! Mukuru is *********** to the core!
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Mukuru's replyOfficial
22 Apr 2022, 13:13Hello Thabelang,
Thank you for raising your concern regarding the standard of customer service you've received. At Mukuru, it is within our best interest to provide exceptional customer service at all times. It is with great disappointment that your journey hasn't been as expected and we will surely take your feedback onboard to ensure that this doesn't happen in future. We value your feedback and will do our utmost best to ensure that we remain consistent with providing the World Class service that we are known for.
As per our telephonic conversation, I would like to reassure you that this matter will be dealt with internally and corrected for all future interactions.
We sincerely apologize for the inconvenience caused while resolving your query and we appreciate the patience you've displayed while getting your query resolved.
Kind Regards,
Ray @Mukuru
Thank you for raising your concern regarding the standard of customer service you've received. At Mukuru, it is within our best interest to provide exceptional customer service at all times. It is with great disappointment that your journey hasn't been as expected and we will surely take your feedback onboard to ensure that this doesn't happen in future. We value your feedback and will do our utmost best to ensure that we remain consistent with providing the World Class service that we are known for.
As per our telephonic conversation, I would like to reassure you that this matter will be dealt with internally and corrected for all future interactions.
We sincerely apologize for the inconvenience caused while resolving your query and we appreciate the patience you've displayed while getting your query resolved.
Kind Regards,
Ray @Mukuru
Mukuru's reply22 Apr 2022, 13:13
Official
Hello Thabelang,
Thank you for raising your concern regarding the standard of customer service you've received. At Mukuru, it is within our best interest to provide exceptional customer service at all times. It is with great disappointment that your journey hasn't been as expected and we will surely take your feedback onboard to ensure that this doesn't happen in future. We value your feedback and will do our utmost best to ensure that we remain consistent with providing the World Class service that we are known for.
As per our telephonic conversation, I would like to reassure you that this matter will be dealt with internally and corrected for all future interactions.
We sincerely apologize for the inconvenience caused while resolving your query and we appreciate the patience you've displayed while getting your query resolved.
Kind Regards,
Ray @Mukuru
Thank you for raising your concern regarding the standard of customer service you've received. At Mukuru, it is within our best interest to provide exceptional customer service at all times. It is with great disappointment that your journey hasn't been as expected and we will surely take your feedback onboard to ensure that this doesn't happen in future. We value your feedback and will do our utmost best to ensure that we remain consistent with providing the World Class service that we are known for.
As per our telephonic conversation, I would like to reassure you that this matter will be dealt with internally and corrected for all future interactions.
We sincerely apologize for the inconvenience caused while resolving your query and we appreciate the patience you've displayed while getting your query resolved.
Kind Regards,
Ray @Mukuru