EA
Ekow A
1 reviews | Active since Oct 2025
26 Dec 2025, 12:59
Mukuru Inconsistency and lack of truth! I want my money NOW
Mukuru please credit my funds into my MTN number or return my money into my account. This cannot be normal, whereby you guaranteed clients funds can take up to 24hours to be credited yet that never happens. Please be consistent with your offering as there is so much inconsistency with your offering. And stop blaming third party vendors for your lack of consistency and truth. If you want to be in this space then improve on what you offer as it’s Christmas season and I sent money to my wallet but it hasn’t been received. This is obviously urgent hence the frustration. My order number is ***. I need my money NOW!!!!
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Mukuru's replyOfficial
29 Dec 2025, 09:06Good day, Ekow.
Thank you for taking the time to share your feedback with us.
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding service consistency and sincerely apologise for the inconvenience caused by the delay. We appreciate how important timely access to funds is, particularly during this period, and we take feedback of this nature seriously as part of our continuous service improvement.
Your wallet order encountered an interruption during processing and was unable to complete as intended. To resolve this, a replacement order is currently being processed and will be resent shortly. You may receive a payment notification, which should be disregarded, as no additional action is required from you.
Should you require any further assistance or updates, please do not hesitate to reach out to us via our main support channel at ***, where our team will be happy to assist.
Kind regards
Mukuru Customer Support Team
Mukuru's reply29 Dec 2025, 09:06
Official
Good day, Ekow.
Thank you for taking the time to share your feedback with us.
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding service consistency and sincerely apologise for the inconvenience caused by the delay. We appreciate how important timely access to funds is, particularly during this period, and we take feedback of this nature seriously as part of our continuous service improvement.
Your wallet order encountered an interruption during processing and was unable to complete as intended. To resolve this, a replacement order is currently being processed and will be resent shortly. You may receive a payment notification, which should be disregarded, as no additional action is required from you.
Should you require any further assistance or updates, please do not hesitate to reach out to us via our main support channel at ***, where our team will be happy to assist.
Kind regards
Mukuru Customer Support Team