EA
Ekow A
1 reviews | Active since Oct 2025
06 Nov 2025, 18:07
MUKURU HORRIBLE SERVICE
Hi once again Mukuru is disappointing with receiving money into MOMO Ghana. I did a transfer of R300 on the 30th October to my Momo account on the 30th at 10pm and the funds reflected. I then did another transfer of R500 45min later and the funds have reflected 7 days later. They informed me 2 days ago that they cancelled the transaction and the funds will reflect back in my account as it was a card payment. NOTHING has returned in my account until now!!!
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Mukuru's replyOfficial
07 Nov 2025, 12:49Hi Ekow,
Thank you for reaching out and sharing your experience. We sincerely apologise for the frustration caused by the delay with your MOMO Ghana transfer. We can confirm that your R500 transaction was refunded on 4 November 2025. Please note that, as the payment was made by card, the funds may take up to 5 working days to reflect in your account — depending on your bank’s processing times. We also apologise for the inconvenience caused by technical issues experienced by our Ghanaian partner, which unfortunately contributed to the delay in processing your transaction. We truly regret the inconvenience this has caused and appreciate your patience while the refund clears. If the funds have not reflected by 11 November 2025, please contact us directly at *** or on ***, and we’ll gladly follow up with your bank to ensure resolution.
Thank you for reaching out and sharing your experience. We sincerely apologise for the frustration caused by the delay with your MOMO Ghana transfer. We can confirm that your R500 transaction was refunded on 4 November 2025. Please note that, as the payment was made by card, the funds may take up to 5 working days to reflect in your account — depending on your bank’s processing times. We also apologise for the inconvenience caused by technical issues experienced by our Ghanaian partner, which unfortunately contributed to the delay in processing your transaction. We truly regret the inconvenience this has caused and appreciate your patience while the refund clears. If the funds have not reflected by 11 November 2025, please contact us directly at *** or on ***, and we’ll gladly follow up with your bank to ensure resolution.
Mukuru's reply07 Nov 2025, 12:49
Official
Hi Ekow,
Thank you for reaching out and sharing your experience. We sincerely apologise for the frustration caused by the delay with your MOMO Ghana transfer. We can confirm that your R500 transaction was refunded on 4 November 2025. Please note that, as the payment was made by card, the funds may take up to 5 working days to reflect in your account — depending on your bank’s processing times. We also apologise for the inconvenience caused by technical issues experienced by our Ghanaian partner, which unfortunately contributed to the delay in processing your transaction. We truly regret the inconvenience this has caused and appreciate your patience while the refund clears. If the funds have not reflected by 11 November 2025, please contact us directly at *** or on ***, and we’ll gladly follow up with your bank to ensure resolution.
Thank you for reaching out and sharing your experience. We sincerely apologise for the frustration caused by the delay with your MOMO Ghana transfer. We can confirm that your R500 transaction was refunded on 4 November 2025. Please note that, as the payment was made by card, the funds may take up to 5 working days to reflect in your account — depending on your bank’s processing times. We also apologise for the inconvenience caused by technical issues experienced by our Ghanaian partner, which unfortunately contributed to the delay in processing your transaction. We truly regret the inconvenience this has caused and appreciate your patience while the refund clears. If the funds have not reflected by 11 November 2025, please contact us directly at *** or on ***, and we’ll gladly follow up with your bank to ensure resolution.