1 reviews | Active since Oct 2021
Mukuru funeral policy nightmare
I have been with mukuru funeral policy for almost 2 years now, and have been paying my premiums in advance. To my suprise I got a message this month (July) saying that im owing for July, when I had already paid for July installment in June (advance payment).
When I tried making a follow-up through email to query this, there was no response to several of my emails. After a week of sending emails I got a response saying that I actually owe for June and July. I was so disappointed at this, so I sent them a proof of payment for my premiums for the last 12 months and demanded a statement from their side that is proof that I had missed payments. I never received a response since. When I called in I was told that it was a system error (for a client that pays in advance every month? Really?), anyways they promised to send me a statement within 30 minutes after the call, I have not received any communication or the statement that I requested.
I am very disappointed, I have been with this company for 2 years, will they ever be able to assist me when the time to claim for a deceased comes?
We would like to extend our sincerest apologies for the oversight regarding the email communication on Thursday, 18 July. It has come to our attention that the email containing your Funeral cover statement was not successfully delivered to your inbox. We appreciate your understanding and the provision of an alternative email address to rectify this issue.
We have confirmed with our Funeral Cover Department that your premiums are up to date, and we regret any confusion caused by our previous miscommunication. Your updated Funeral cover statement has been forwarded to the provided email address.
Should you require further assistance or have any additional queries, please do not hesitate to reach out to us at ***. Our team is committed to providing you with the highest level of service and support.
We would like to extend our sincerest apologies for the oversight regarding the email communication on Thursday, 18 July. It has come to our attention that the email containing your Funeral cover statement was not successfully delivered to your inbox. We appreciate your understanding and the provision of an alternative email address to rectify this issue.
We have confirmed with our Funeral Cover Department that your premiums are up to date, and we regret any confusion caused by our previous miscommunication. Your updated Funeral cover statement has been forwarded to the provided email address.
Should you require further assistance or have any additional queries, please do not hesitate to reach out to us at ***. Our team is committed to providing you with the highest level of service and support.