Mukuru funeral policy

I'm really worried about my funeral policy with mukuru. For the past 2 weeks I have been asking g for statements from mukuru that serves as prove that indeed my policy is upto date. And I must say I it's very disappointing and frustrating that mukuru cannot furnish me with a simple statement history of my premiums. Im told that it's been sent and I have nothing on my emails. It's funny because I always get marketing campaigns emails but I cant get crucial things such as these.