EN
Elias N
1 reviews | Active since Sept 2025
25 Sept 2025, 10:27
MUKURU DIDN'T REFUND BACK MY FUNDS
I ****med my money through Mukuru bank account but Mukuru they i didn't want to help me even to do investigation or to refund my money. I have been using Mukuru bank over 5years its not fair at all.
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Replies (2)
Mukuru's replyOfficial
25 Sept 2025, 12:17Hi Elias,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you have experienced regarding your funds. We understand that this situation is distressing, especially given your 5 years of trust in Mukuru.
Please note that our ***** Department previously communicated to you at the end of June 2025 that your account was accessed using your cellphone number and the correct PIN entry. As advised, the next step was to report this matter to the South African Police Service (SAPS). The investigating officer would then be able to obtain footage from the store where the funds were redeemed.To assist you further, we kindly request that you provide your transaction details and any updates from SAPS so we can continue to support you in this matter. Our priority is to work with you and the relevant authorities to ensure your concerns are properly investigated.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you have experienced regarding your funds. We understand that this situation is distressing, especially given your 5 years of trust in Mukuru.
Please note that our ***** Department previously communicated to you at the end of June 2025 that your account was accessed using your cellphone number and the correct PIN entry. As advised, the next step was to report this matter to the South African Police Service (SAPS). The investigating officer would then be able to obtain footage from the store where the funds were redeemed.To assist you further, we kindly request that you provide your transaction details and any updates from SAPS so we can continue to support you in this matter. Our priority is to work with you and the relevant authorities to ensure your concerns are properly investigated.
Mukuru's reply25 Sept 2025, 12:17
Official
Hi Elias,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you have experienced regarding your funds. We understand that this situation is distressing, especially given your 5 years of trust in Mukuru.
Please note that our ***** Department previously communicated to you at the end of June 2025 that your account was accessed using your cellphone number and the correct PIN entry. As advised, the next step was to report this matter to the South African Police Service (SAPS). The investigating officer would then be able to obtain footage from the store where the funds were redeemed.To assist you further, we kindly request that you provide your transaction details and any updates from SAPS so we can continue to support you in this matter. Our priority is to work with you and the relevant authorities to ensure your concerns are properly investigated.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you have experienced regarding your funds. We understand that this situation is distressing, especially given your 5 years of trust in Mukuru.
Please note that our ***** Department previously communicated to you at the end of June 2025 that your account was accessed using your cellphone number and the correct PIN entry. As advised, the next step was to report this matter to the South African Police Service (SAPS). The investigating officer would then be able to obtain footage from the store where the funds were redeemed.To assist you further, we kindly request that you provide your transaction details and any updates from SAPS so we can continue to support you in this matter. Our priority is to work with you and the relevant authorities to ensure your concerns are properly investigated.
Mukuru's replyOfficial
26 Sept 2025, 09:01 Hi Elias,
Thank you for responding. We’ve reached out to you directly via email to assist further. Please check your inbox and reply at your earliest convenience so we can continue supporting you.
Thank you for responding. We’ve reached out to you directly via email to assist further. Please check your inbox and reply at your earliest convenience so we can continue supporting you.
Mukuru's reply26 Sept 2025, 09:01
Official
Hi Elias,
Thank you for responding. We’ve reached out to you directly via email to assist further. Please check your inbox and reply at your earliest convenience so we can continue supporting you.
Thank you for responding. We’ve reached out to you directly via email to assist further. Please check your inbox and reply at your earliest convenience so we can continue supporting you.