MS
Melissa S
1 reviews | Active since Aug 2022
20 Nov 2025, 10:35
Mukuru card
Yoh, don’t ever open a Mukuru bank card. You’ll regret it. Their service is useless, the system is a mess, and when my card got swallowed I had to go to a branch in a dangerous area just to replace it. Rather stick to FNB or proper SA banks. Save yourself the stress.
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Mukuru's replyOfficial
20 Nov 2025, 12:19Hi Melissa
We’re truly sorry for the frustration and stress you experienced with your Mukuru Card. This is not the experience we want for our customers, and we understand how upsetting it must have been to deal with a swallowed card and then feel unsafe when replacing it. Please know that we do offer a convenient self-help option that lets you order a replacement Mukuru Card for collection at partner stores in nearby malls — so you don’t need to visit a branch unless you choose to. We’re continuously working to make our processes safer, easier, and more convenient for all our customers. Thank you for sharing your feedback. It helps us improve, and we’re genuinely sorry that we fell short this time. We’re committed to doing better.
We’re truly sorry for the frustration and stress you experienced with your Mukuru Card. This is not the experience we want for our customers, and we understand how upsetting it must have been to deal with a swallowed card and then feel unsafe when replacing it. Please know that we do offer a convenient self-help option that lets you order a replacement Mukuru Card for collection at partner stores in nearby malls — so you don’t need to visit a branch unless you choose to. We’re continuously working to make our processes safer, easier, and more convenient for all our customers. Thank you for sharing your feedback. It helps us improve, and we’re genuinely sorry that we fell short this time. We’re committed to doing better.
Best regards,
Mukuru's reply20 Nov 2025, 12:19
Official
Hi Melissa
We’re truly sorry for the frustration and stress you experienced with your Mukuru Card. This is not the experience we want for our customers, and we understand how upsetting it must have been to deal with a swallowed card and then feel unsafe when replacing it. Please know that we do offer a convenient self-help option that lets you order a replacement Mukuru Card for collection at partner stores in nearby malls — so you don’t need to visit a branch unless you choose to. We’re continuously working to make our processes safer, easier, and more convenient for all our customers. Thank you for sharing your feedback. It helps us improve, and we’re genuinely sorry that we fell short this time. We’re committed to doing better.
We’re truly sorry for the frustration and stress you experienced with your Mukuru Card. This is not the experience we want for our customers, and we understand how upsetting it must have been to deal with a swallowed card and then feel unsafe when replacing it. Please know that we do offer a convenient self-help option that lets you order a replacement Mukuru Card for collection at partner stores in nearby malls — so you don’t need to visit a branch unless you choose to. We’re continuously working to make our processes safer, easier, and more convenient for all our customers. Thank you for sharing your feedback. It helps us improve, and we’re genuinely sorry that we fell short this time. We’re committed to doing better.
Best regards,