iM
innocent M
1 reviews | Active since Jan 2013
08 Dec 2022, 11:08
Mukuru Braamfontein sucks
Mukuru Braamfontein is a joke, has the worst customer service ever, i cant believe i wasted 2 hours of my time trying to get a cash payout/receiving money.They couldn't explain the problem clearly to me.Those people dont seem to care, im really worried about the customers who have to deal with that ****.This order was processed on the 3rd of December but still i cant get it out.This is ridiculous given that i hve been a customer for so many years and completed dozens of transaction on mukuru app.
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Mukuru's replyOfficial
12 Dec 2022, 11:58Dear Innocent,
Thank you for taking the time to provide us with feedback, our sincere apologies for any inconvenience caused and for not getting a clear explanation regarding your order issue. We have attempted to call you however we did not reach you. we would like to engage with you further and assist with your order, additionally, gather more insights on your experience to address our staff accordingly for service improvement purposes.
Please advise a suitable time when we may reach you via email: ***
Thank you.
Kind Regards,
Mukuru.
Thank you for taking the time to provide us with feedback, our sincere apologies for any inconvenience caused and for not getting a clear explanation regarding your order issue. We have attempted to call you however we did not reach you. we would like to engage with you further and assist with your order, additionally, gather more insights on your experience to address our staff accordingly for service improvement purposes.
Please advise a suitable time when we may reach you via email: ***
Thank you.
Kind Regards,
Mukuru.
Mukuru's reply12 Dec 2022, 11:58
Official
Dear Innocent,
Thank you for taking the time to provide us with feedback, our sincere apologies for any inconvenience caused and for not getting a clear explanation regarding your order issue. We have attempted to call you however we did not reach you. we would like to engage with you further and assist with your order, additionally, gather more insights on your experience to address our staff accordingly for service improvement purposes.
Please advise a suitable time when we may reach you via email: ***
Thank you.
Kind Regards,
Mukuru.
Thank you for taking the time to provide us with feedback, our sincere apologies for any inconvenience caused and for not getting a clear explanation regarding your order issue. We have attempted to call you however we did not reach you. we would like to engage with you further and assist with your order, additionally, gather more insights on your experience to address our staff accordingly for service improvement purposes.
Please advise a suitable time when we may reach you via email: ***
Thank you.
Kind Regards,
Mukuru.