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Philiswa M
1 reviews | Active since Jul 2018
12 Aug 2021, 12:34
Mukuru block accounts with my funds inside for months now
My account has been frozen by Mukuru, I have money in my Mukuru card but the funds are frozen and I cannot withdraw my money due to suspicious ***** activity. It’s been 5 months now I can’t access my funds. I’ve been visiting Mukuru branch for months and every time I go there they say I should wait for feedback. I’ve been sending emails with proof of funds to their forensic department and no updates whatsoever, when I call they promise to call back and they don’t. Can my case be taken seriously, this is disappointing and unacceptable..
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Replies (4)0
Replies (4)
Mukuru's replyOfficial
12 Aug 2021, 15:38Hi Philiswa
We sincerely apologize for the inconvenience this is causing you. We would like to engage with you further. May you kindly provide us your contact information or email us at ***
Mukuru's reply12 Aug 2021, 15:38
Official
Hi Philiswa
We sincerely apologize for the inconvenience this is causing you. We would like to engage with you further. May you kindly provide us your contact information or email us at ***
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Philiswa M's updateReviewer Update
13 Aug 2021, 16:42Mukuru I’m still waiting for your call also send me your email address Do not ignore my message
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Philiswa M's update13 Aug 2021, 16:42
Reviewer Update
Mukuru I’m still waiting for your call also send me your email address Do not ignore my message
Mukuru's replyOfficial
19 Aug 2021, 10:09Hi Philiswa
Thank you for taking your time to share your feedback, we sincerely apologize for your experience. We would love to engage with you more, kindly provide us your contact information alternatively email us at ***
Thank you for taking your time to share your feedback, we sincerely apologize for your experience. We would love to engage with you more, kindly provide us your contact information alternatively email us at ***
Mukuru's reply19 Aug 2021, 10:09
Official
Hi Philiswa
Thank you for taking your time to share your feedback, we sincerely apologize for your experience. We would love to engage with you more, kindly provide us your contact information alternatively email us at ***
Thank you for taking your time to share your feedback, we sincerely apologize for your experience. We would love to engage with you more, kindly provide us your contact information alternatively email us at ***
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Philiswa M's updateReviewer Update
19 Aug 2021, 13:29Where exactly must I respond Mukuru.. please stop making me stupid
You did not put your contact neither the email to respond too
Why are you *****ing from the people
You did not put your contact neither the email to respond too
Why are you *****ing from the people
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Philiswa M's update19 Aug 2021, 13:29
Reviewer Update
Where exactly must I respond Mukuru.. please stop making me stupid
You did not put your contact neither the email to respond too
Why are you *****ing from the people
You did not put your contact neither the email to respond too
Why are you *****ing from the people