1 reviews | Active since Jul 2024
Mukuru and Uber i need answers to this matter
I ordered Uber on the 24 july.The driver went to a wrong pick up point and he later cancelled my ride.My ride was R169 .So i was charged 18 cancellation fee.That means only 18rand was supposed to be deducted in my account.But they deducted R169.I called Mukuru on that same day and I was told the money is still in the air wait for 24hrs it will reflect upto now no action was taken.Trying to contact Uber all their lines are nolonger working. Trying to get help from the Uber App is a waste of time because there is no option to call or write your query. Who can help me with this matter this is not the first time. Advice ...do not use Mukuru account to order online.If that order is cancelled then you wont get a refund.
Thank you for reaching out to us. We acknowledge your query regarding the transaction with Uber and appreciate your cooperation during our call earlier. As advised, Uber's app includes a transaction dispute feature that you can utilize for such issues.
Following our conversation, we have escalated the matter to the merchant to initiate the transaction reversal. This process is expected to be completed, and the funds should reflect back into your account within 48 hours. We understand the importance of resolving this promptly and are working diligently with Uber to ensure a swift resolution. Please feel free to contact us on ***
Thank you for reaching out to us. We acknowledge your query regarding the transaction with Uber and appreciate your cooperation during our call earlier. As advised, Uber's app includes a transaction dispute feature that you can utilize for such issues.
Following our conversation, we have escalated the matter to the merchant to initiate the transaction reversal. This process is expected to be completed, and the funds should reflect back into your account within 48 hours. We understand the importance of resolving this promptly and are working diligently with Uber to ensure a swift resolution. Please feel free to contact us on ***