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Tapfuma
1 reviews | Active since Sept 2024
04 Dec 2024, 10:24
Mukuru ****
Poor service you can't get hold of there card department 4300 was deducted from my account and I can't get help from their card department meaning I can't get my money back very disappointed
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Mukuru's replyOfficial
05 Dec 2024, 20:38Hi Tapfuma,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the unavailability of our card department and the deduction of funds from your account.We understand how concerning this is, and we want to assure you that we take such matters very seriously. Your query has been escalated to the appropriate team for urgent investigation, and we are committed to resolving this as quickly as possible.Please note that we are actively working on improving the accessibility of our card department to ensure faster assistance for all our customers. In the meantime, a dedicated team member will reach out to you directly to provide updates and guide you through the next steps to resolve your issue.We value your patience and understanding as we work to address this matter. Should you have any additional concerns, please don’t hesitate to contact us at ***
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the unavailability of our card department and the deduction of funds from your account.We understand how concerning this is, and we want to assure you that we take such matters very seriously. Your query has been escalated to the appropriate team for urgent investigation, and we are committed to resolving this as quickly as possible.Please note that we are actively working on improving the accessibility of our card department to ensure faster assistance for all our customers. In the meantime, a dedicated team member will reach out to you directly to provide updates and guide you through the next steps to resolve your issue.We value your patience and understanding as we work to address this matter. Should you have any additional concerns, please don’t hesitate to contact us at ***
Mukuru's reply05 Dec 2024, 20:38
Official
Hi Tapfuma,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the unavailability of our card department and the deduction of funds from your account.We understand how concerning this is, and we want to assure you that we take such matters very seriously. Your query has been escalated to the appropriate team for urgent investigation, and we are committed to resolving this as quickly as possible.Please note that we are actively working on improving the accessibility of our card department to ensure faster assistance for all our customers. In the meantime, a dedicated team member will reach out to you directly to provide updates and guide you through the next steps to resolve your issue.We value your patience and understanding as we work to address this matter. Should you have any additional concerns, please don’t hesitate to contact us at ***
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the unavailability of our card department and the deduction of funds from your account.We understand how concerning this is, and we want to assure you that we take such matters very seriously. Your query has been escalated to the appropriate team for urgent investigation, and we are committed to resolving this as quickly as possible.Please note that we are actively working on improving the accessibility of our card department to ensure faster assistance for all our customers. In the meantime, a dedicated team member will reach out to you directly to provide updates and guide you through the next steps to resolve your issue.We value your patience and understanding as we work to address this matter. Should you have any additional concerns, please don’t hesitate to contact us at ***