AM
Adolph M

1 reviews | Active since Jan 2020

01 Nov 2023, 14:27

Mukuru

I think the Financial Service Conduct Authority must investigate Mukuru and establish whether it's still a suitable financial entity capable of storing customers funds. A few weeks ago I made a deposit into my partner's account and that money did not reflect even after I paid for the order. Now today I cannot transact or access my funds that I keep in their Mukuru account. I keep getting feedback that there's some sort of "maintenance service" taking place, even though no one I know who uses Mukuru received any notice beforehand. I have completely lost trust in them and I'm becoming increasingly suspicious of their conduct! USERS BEWARE!

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Replies (1)
Mukuru
Mukuru's reply01 Nov 2023, 16:31
Official
 
Good day, Adolph. 

We acknowledge the need for improved communication regarding maintenance activities, and we are taking steps to ensure that you are informed. The issue has been resolved. We sincerely apologize for any inconvenience caused. We appreciate your patience and understanding. 

Kind Regards