bE
bianca E
1 reviews | Active since Nov 2023
02 Nov 2023, 09:30
**** MUKURU
What an inconvenience experience with these guys! I paid at builders, money which was supposed to be cashed out by someone in Zimbabwe . Shortly after a PO and a reference were created , to be used by the person who was supposed to cash out the money, suddenly the PO and reference were made void by Mukuru after receiving payments. Even after Builders Warehouse confirmed receipt of payment. Now I’m told to go through an unnecessarily tedious process, to call their accounts and send through documents when they know exactly what they are doing. What a complete **** service & **** our legal team
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Mukuru's replyOfficial
03 Nov 2023, 11:40Good day, Bianca.
Thank you for reaching out to us and bringing your concerns to our attention. We apologize for any inconvenience caused and understand the frustration it may have caused.
We attempted to contact you regarding your complaint, but unfortunately, your number is going to voicemail. We would appreciate it if you could provide us with an alternative time to reach you, as we would like to discuss the issue further and find a suitable resolution.
Please let us know a convenient time for a call, and we will make every effort to accommodate your schedule. We value your feedback and are committed to addressing your concerns promptly.
Kind, Regards
Thank you for reaching out to us and bringing your concerns to our attention. We apologize for any inconvenience caused and understand the frustration it may have caused.
We attempted to contact you regarding your complaint, but unfortunately, your number is going to voicemail. We would appreciate it if you could provide us with an alternative time to reach you, as we would like to discuss the issue further and find a suitable resolution.
Please let us know a convenient time for a call, and we will make every effort to accommodate your schedule. We value your feedback and are committed to addressing your concerns promptly.
Kind, Regards
Mukuru's reply03 Nov 2023, 11:40
Official
Good day, Bianca.
Thank you for reaching out to us and bringing your concerns to our attention. We apologize for any inconvenience caused and understand the frustration it may have caused.
We attempted to contact you regarding your complaint, but unfortunately, your number is going to voicemail. We would appreciate it if you could provide us with an alternative time to reach you, as we would like to discuss the issue further and find a suitable resolution.
Please let us know a convenient time for a call, and we will make every effort to accommodate your schedule. We value your feedback and are committed to addressing your concerns promptly.
Kind, Regards
Thank you for reaching out to us and bringing your concerns to our attention. We apologize for any inconvenience caused and understand the frustration it may have caused.
We attempted to contact you regarding your complaint, but unfortunately, your number is going to voicemail. We would appreciate it if you could provide us with an alternative time to reach you, as we would like to discuss the issue further and find a suitable resolution.
Please let us know a convenient time for a call, and we will make every effort to accommodate your schedule. We value your feedback and are committed to addressing your concerns promptly.
Kind, Regards