Hellopeter
Share Your Experience
AH
Anthony H

1 reviews | Active since Mar 2020

03 May 2023, 23:37

Money payment

Worst service ever, sent money the recipient has not received it after 3 weeks and when you query they ask you to email proof of payment but never respond. Tried calling them they drop the call. Pathetic service 😔. Will not recommend to anyone

0
Replies (4)
Mukuru
Mukuru's reply04 May 2023, 09:13
Official
Hi Anthony

Thanking you for taking the time to rate our service and taking my call.

Our sincere apologies for the inconvenience caused.

As per our telephone conversation, kindly send us proof of payment so we can take this up with our payments team.

In the meantime, I'm conducting an investigation into what happened so that we can improve our service and processes.

Looking forward to hearing from you soon.

Kind Regards 

 


AH
Anthony H's update05 May 2023, 06:47
Reviewer Update
I received a call from an agent who was helpful and asked me to email again to him personally which I did but the email bounced back, no address found. If he could contact me again please his name is Shepard
Mukuru
Mukuru's reply05 May 2023, 09:23
Official
Hi Antony 

Thank you for taking my call, my sincere apologies for the late response.

Looking for to receiving your email with the proof of payment.
Mukuru
Mukuru's reply05 May 2023, 14:58
Official
Hi Antony

Kindly note that your order is now ready for collection.

Our sincere apologies once again for the inconvenience.

Should you require further assistance, please do not hesitate to reach out to us.