OB
Orah B
1 reviews | Active since Apr 2024
27 Apr 2024, 15:56
Lack of professionalism or service
For a company with such global presence.I am shocked at the service, I have received from Mukuru over the past few days. I received a World remit a few days ago from the USA and redeeming the voucher has been an absolute nightmare. I have been in comms with them for the past 4 consecutive days and each consultant I speak to has a different story. Wow I am absolutely shocked with the lack of professionalism to understand how their own procedures work. They have been sending me from pillar to post with no resolve. It's crazy!!!!!
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Mukuru's replyOfficial
30 Apr 2024, 08:05Good Day Ms Bonne
Thank you for sharing your feedback with us. We do appreciate your loyalty as a customer over the past decade, and we apologize for any inconvenience you experienced during your recent interaction with our consultants. It’s essential for us to learn from these situations and continuously improve our service. Rest assured that we will take the necessary steps to ensure that our consultants receive the training needed to provide better assistance in the future.
Thank you for taking my call earlier and allowing me to guide you through our self-help platform which enabled you to activate the card and redeem the World Remit funds seamlessly to your Mukuru card. We look forward to serving you for many more years and providing you with excellent service. If you have any further questions or need assistance, feel free to reach out to us on *** / ***.
Thank you for sharing your feedback with us. We do appreciate your loyalty as a customer over the past decade, and we apologize for any inconvenience you experienced during your recent interaction with our consultants. It’s essential for us to learn from these situations and continuously improve our service. Rest assured that we will take the necessary steps to ensure that our consultants receive the training needed to provide better assistance in the future.
Thank you for taking my call earlier and allowing me to guide you through our self-help platform which enabled you to activate the card and redeem the World Remit funds seamlessly to your Mukuru card. We look forward to serving you for many more years and providing you with excellent service. If you have any further questions or need assistance, feel free to reach out to us on *** / ***.
Mukuru's reply30 Apr 2024, 08:05
Official
Good Day Ms Bonne
Thank you for sharing your feedback with us. We do appreciate your loyalty as a customer over the past decade, and we apologize for any inconvenience you experienced during your recent interaction with our consultants. It’s essential for us to learn from these situations and continuously improve our service. Rest assured that we will take the necessary steps to ensure that our consultants receive the training needed to provide better assistance in the future.
Thank you for taking my call earlier and allowing me to guide you through our self-help platform which enabled you to activate the card and redeem the World Remit funds seamlessly to your Mukuru card. We look forward to serving you for many more years and providing you with excellent service. If you have any further questions or need assistance, feel free to reach out to us on *** / ***.
Thank you for sharing your feedback with us. We do appreciate your loyalty as a customer over the past decade, and we apologize for any inconvenience you experienced during your recent interaction with our consultants. It’s essential for us to learn from these situations and continuously improve our service. Rest assured that we will take the necessary steps to ensure that our consultants receive the training needed to provide better assistance in the future.
Thank you for taking my call earlier and allowing me to guide you through our self-help platform which enabled you to activate the card and redeem the World Remit funds seamlessly to your Mukuru card. We look forward to serving you for many more years and providing you with excellent service. If you have any further questions or need assistance, feel free to reach out to us on *** / ***.