EO
Emmah O
1 reviews | Active since Jun 2020
31 Oct 2024, 17:10
Is mukuru now a *****, why are you taking peoples money and not delivering?
Is Mukuru now a *****? I created an order and paid money into mukuru account via eft as per the sms I got after creating the order on 28 October 2024. As at 31 October I have not received any confirmation sms and the person is unable to collect the cash. When she went to mukuru in Zimbabwe she was asked for the voucher number which have not been sent to both of us even after paying. I tried following up but no response. I need my money refunded or else I will open a police case and my money should be refunded with interest for this *****
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Replies (3)0
Replies (3)
Mukuru's replyOfficial
01 Nov 2024, 08:28Good Day Emmah
Thank you for reaching out and bringing this issue to our attention. We deeply regret the inconvenience and frustration this delay has caused you and your recipient.
Thank you for reaching out and bringing this issue to our attention. We deeply regret the inconvenience and frustration this delay has caused you and your recipient.
After creating your order on October 28 and completing payment via EFT, you should have received a confirmation SMS along with the voucher number required for collection. Unfortunately, due to a system issue, the order confirmation and SMS were not sent, which prevented the recipient from collecting the funds as expected.
We have resolved the issue and the order has been confirmed. We understand how critical it is for transactions to be processed quickly and accurately, and we sincerely apologize for any distress this delay has caused.
We have resolved the issue and the order has been confirmed. We understand how critical it is for transactions to be processed quickly and accurately, and we sincerely apologize for any distress this delay has caused.
We want to assure you that we have implemented measures to prevent similar issues in the future and improve the reliability of our services.
Mukuru's reply01 Nov 2024, 08:28
Official
Good Day Emmah
Thank you for reaching out and bringing this issue to our attention. We deeply regret the inconvenience and frustration this delay has caused you and your recipient.
Thank you for reaching out and bringing this issue to our attention. We deeply regret the inconvenience and frustration this delay has caused you and your recipient.
After creating your order on October 28 and completing payment via EFT, you should have received a confirmation SMS along with the voucher number required for collection. Unfortunately, due to a system issue, the order confirmation and SMS were not sent, which prevented the recipient from collecting the funds as expected.
We have resolved the issue and the order has been confirmed. We understand how critical it is for transactions to be processed quickly and accurately, and we sincerely apologize for any distress this delay has caused.
We have resolved the issue and the order has been confirmed. We understand how critical it is for transactions to be processed quickly and accurately, and we sincerely apologize for any distress this delay has caused.
We want to assure you that we have implemented measures to prevent similar issues in the future and improve the reliability of our services.
EO
Emmah O's updateReviewer Update
01 Nov 2024, 08:46Why are you lying on this platform? Is this how mukuru does their business? If this hS been resolved where is the voucher number? It is very disturbing that you quickly whitewash this kind of *********** without improving your customer services. I have tried phoning without any success
EO
Emmah O's update01 Nov 2024, 08:46
Reviewer Update
Why are you lying on this platform? Is this how mukuru does their business? If this hS been resolved where is the voucher number? It is very disturbing that you quickly whitewash this kind of *********** without improving your customer services. I have tried phoning without any success
Mukuru's replyOfficial
01 Nov 2024, 09:58Good Day Emmah,
Thank you for taking our call and allowing us the opportunity to address the miscommunication. As discussed, the issue has now been resolved, and the SMS with the voucher details was successfully sent to the recipient. We appreciate you confirming during our call that the SMS was received.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If there’s anything more we can assist you with, please don’t hesitate to reach out.
Mukuru's reply01 Nov 2024, 09:58
Official
Good Day Emmah,
Thank you for taking our call and allowing us the opportunity to address the miscommunication. As discussed, the issue has now been resolved, and the SMS with the voucher details was successfully sent to the recipient. We appreciate you confirming during our call that the SMS was received.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If there’s anything more we can assist you with, please don’t hesitate to reach out.