1 reviews | Active since Sept 2021
Inept - stay away!
What an insanely inept facility! I created an order this morning, the status moved to “pay” but funds not disbursed and i received no communication from Mukuru on reason, i then call them after 4 hours and they tell me funds werent paid because there was a “glitch” between their system and Momo, the consultant then says she will create a new order using same details on original order and pay out immediately i say great! Then she misspels the surname and then another tennis match ensues between trying to rectify and Mukurus inept consultants, i then ask for a change of recipients which the consultant does but 4 hours later no payment. I expected it to be expedited as it was through no fault of mine but no i must wait 24 hours! Last time i use the platform! Completely useless!
We sincerely apologize for the inconvenience and frustration caused by the delays and miscommunication regarding your transaction. The system glitch and processing errors should have been handled more efficiently, and we regret the additional delay caused by the surname error.Thank you for taking our call and allowing us to resolve the issue. As discussed, the order has now been successfully processed and paid to the recipient.For added convenience, we offer self-service options via WhatsApp and our Mobile App, allowing customers to create and edit orders anytime. While this may not have helped in your case, it can provide a smoother experience in the future.Your feedback is invaluable in helping us improve, and we truly appreciate the opportunity to restore your trust.
We sincerely apologize for the inconvenience and frustration caused by the delays and miscommunication regarding your transaction. The system glitch and processing errors should have been handled more efficiently, and we regret the additional delay caused by the surname error.Thank you for taking our call and allowing us to resolve the issue. As discussed, the order has now been successfully processed and paid to the recipient.For added convenience, we offer self-service options via WhatsApp and our Mobile App, allowing customers to create and edit orders anytime. While this may not have helped in your case, it can provide a smoother experience in the future.Your feedback is invaluable in helping us improve, and we truly appreciate the opportunity to restore your trust.