ET
Esther T
1 reviews | Active since Jan 2021
11 Jan 2021, 15:23
Inefficient IT team
How can the IT team at the Head office in Cape Town spent the whole day to solve an error showing on my transaction? In these unusual times of Covid, how can I spent the whole day waiting for a response and being told that the technical team responds when they want to. This is highly unacceptable!
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Mukuru's replyOfficial
28 Jan 2021, 13:23Hi Esther , we extremely sorry to hear about your experience . Kindly confirm if the matter was resolved ? Please confirm the line of communication, date as well as your details so that we may investigate . It is unacceptable that " you were told that the technical team responds when they want to" .
Best regards,
Mukuru's reply28 Jan 2021, 13:23
Official
Hi Esther , we extremely sorry to hear about your experience . Kindly confirm if the matter was resolved ? Please confirm the line of communication, date as well as your details so that we may investigate . It is unacceptable that " you were told that the technical team responds when they want to" .
Best regards,