TS
Tshimanga S
1 reviews | Active since Feb 2024
05 Feb 2024, 18:41
I'm very disappointed with mukuru call center
Very horrible call center services. Only if their senior will try to listen to the recorded call, alots of call center agents will be fired.
Very poor service Poor customer care service.
I requested calls back for 3 days nobody came back to me.
I ended up talking to one of their so call champion, I asked him to speak abit louder, he dropped the call...
I try to call them, I was left on hold up until my airtime went finished.
The impression they give, it's like nobody cares... unfortunately the money I sent was for an emergency case, but up until today I can't find help by nobody at Mukuru. I won't recommend them.
Very Very horrible customer service
Helpful (0)
Replies (3)0
Replies (3)
Mukuru's replyOfficial
06 Feb 2024, 11:16Good Day Tshimanga
Thank you for taking the time to provide us with feedback. I'm truly sorry to hear about your negative experience with our call center. It's understandably frustrating when customer service falls short of expectations, especially during urgent situations. Your feedback regarding the poor customer care service is concerning and deserves attention from our management team. I have subsequently escalated the matter to their respective line managers to address this matter. I would hereby like to apologise for the inconvenience caused and we will ensure that this will not happen again.
I want to thank you for taking my call earlier and advising me that you wanted to do a replacement order which I have managed to resolve for you. If you have any further comments, suggestions, or if there's anything specific you'd like us to know, please feel free to reach out to us on ***. Once again, thank you for choosing Mukuru, and we appreciate you.
Thank you for taking the time to provide us with feedback. I'm truly sorry to hear about your negative experience with our call center. It's understandably frustrating when customer service falls short of expectations, especially during urgent situations. Your feedback regarding the poor customer care service is concerning and deserves attention from our management team. I have subsequently escalated the matter to their respective line managers to address this matter. I would hereby like to apologise for the inconvenience caused and we will ensure that this will not happen again.
I want to thank you for taking my call earlier and advising me that you wanted to do a replacement order which I have managed to resolve for you. If you have any further comments, suggestions, or if there's anything specific you'd like us to know, please feel free to reach out to us on ***. Once again, thank you for choosing Mukuru, and we appreciate you.
Mukuru's reply06 Feb 2024, 11:16
Official
Good Day Tshimanga
Thank you for taking the time to provide us with feedback. I'm truly sorry to hear about your negative experience with our call center. It's understandably frustrating when customer service falls short of expectations, especially during urgent situations. Your feedback regarding the poor customer care service is concerning and deserves attention from our management team. I have subsequently escalated the matter to their respective line managers to address this matter. I would hereby like to apologise for the inconvenience caused and we will ensure that this will not happen again.
I want to thank you for taking my call earlier and advising me that you wanted to do a replacement order which I have managed to resolve for you. If you have any further comments, suggestions, or if there's anything specific you'd like us to know, please feel free to reach out to us on ***. Once again, thank you for choosing Mukuru, and we appreciate you.
Thank you for taking the time to provide us with feedback. I'm truly sorry to hear about your negative experience with our call center. It's understandably frustrating when customer service falls short of expectations, especially during urgent situations. Your feedback regarding the poor customer care service is concerning and deserves attention from our management team. I have subsequently escalated the matter to their respective line managers to address this matter. I would hereby like to apologise for the inconvenience caused and we will ensure that this will not happen again.
I want to thank you for taking my call earlier and advising me that you wanted to do a replacement order which I have managed to resolve for you. If you have any further comments, suggestions, or if there's anything specific you'd like us to know, please feel free to reach out to us on ***. Once again, thank you for choosing Mukuru, and we appreciate you.
TS
Tshimanga S's updateReviewer Update
06 Feb 2024, 21:05Thanks alots guys, I was contacted by a gentleman called Nizzar this morning and he assisted on that issue. I appreciate his professionalism and patience... and now I know that Mukuru takes clients seriously and the was not mukuru but some unprofessional workers at the center. Thanks alot mukuru team for your assistance, I appreciate and I'll always recommend you everywhere I go.
TS
Tshimanga S's update06 Feb 2024, 21:05
Reviewer Update
Thanks alots guys, I was contacted by a gentleman called Nizzar this morning and he assisted on that issue. I appreciate his professionalism and patience... and now I know that Mukuru takes clients seriously and the was not mukuru but some unprofessional workers at the center. Thanks alot mukuru team for your assistance, I appreciate and I'll always recommend you everywhere I go.
Mukuru's replyOfficial
07 Feb 2024, 09:16Good Day Tshimanga
You're welcome! I'm glad to hear that Nizaar was able to assist you effectively and that your issue was resolved satisfactorily. It's great to know that you had a positive experience with Mukuru's customer service team despite the initial challenges. Thank you for sharing your feedback, and it's wonderful to hear that you're satisfied with their professionalism and dedication to resolving issues. If you ever need assistance in the future, don't hesitate to reach out.
You're welcome! I'm glad to hear that Nizaar was able to assist you effectively and that your issue was resolved satisfactorily. It's great to know that you had a positive experience with Mukuru's customer service team despite the initial challenges. Thank you for sharing your feedback, and it's wonderful to hear that you're satisfied with their professionalism and dedication to resolving issues. If you ever need assistance in the future, don't hesitate to reach out.
Mukuru's reply07 Feb 2024, 09:16
Official
Good Day Tshimanga
You're welcome! I'm glad to hear that Nizaar was able to assist you effectively and that your issue was resolved satisfactorily. It's great to know that you had a positive experience with Mukuru's customer service team despite the initial challenges. Thank you for sharing your feedback, and it's wonderful to hear that you're satisfied with their professionalism and dedication to resolving issues. If you ever need assistance in the future, don't hesitate to reach out.
You're welcome! I'm glad to hear that Nizaar was able to assist you effectively and that your issue was resolved satisfactorily. It's great to know that you had a positive experience with Mukuru's customer service team despite the initial challenges. Thank you for sharing your feedback, and it's wonderful to hear that you're satisfied with their professionalism and dedication to resolving issues. If you ever need assistance in the future, don't hesitate to reach out.