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JN
James N

1 reviews | Active since Aug 2023

03 Aug 2023, 22:30

I'm deeply disappointed

Inconsiderate and inhumane Protocols. They blocked my card without notice, now going day 3 of calling and emailing. Dead silence from the responsible department. All my funds foe livelihood are trapped on the blocked card. They don't care.

0
Replies (4)
Mukuru
Mukuru's reply04 Aug 2023, 07:56
Official
Good day James,

Thank you for reaching out to us.

We do apologize for any inconvenience caused, however kindly note that your account will be unblocked once the ***** claims made have been investigated and resolved. 

Our ***** department will be calling you today to assist further.

Best regards,

Mukuru
Mukuru's reply04 Aug 2023, 13:32
Official
Good day James,

Thank you for your taking our call.

Issue has been resolved.

Best regards,

JN
James N's update04 Aug 2023, 13:41
Reviewer Update
Thank you QA team for the quick help very much appreciated. My only request is for you to please train the wallet ***** team on customer care and communication with clients. Again I am thankful to the QA support team
Mukuru
Mukuru's reply04 Aug 2023, 13:45
Official
Good day James,

Thank you for the valuable feedback and insights.

We will definitely be reviewing our internal processes to ensure that we do not inconvenience clients whilst dealing with complex matters.

We are glad we could be of assistance.

Best regards,