VZ
Vincent Z
1 reviews | Active since Nov 2023
23 Nov 2023, 15:36
I want my money coz i have suffered alot
I went to mukuru branch in capetown city centre on 4th of October 2023 to give a complain about my R4000 which was retracted from standard bank ATM on 30th sept 2023. I haven't received my money from mukuru till today. When i call them they keep on telling me to wait until 27th of November and there is no any form of update from them. I have suffered alot i need my money. The service is very bad i have been with mukuru more than 7 years but they treat me like this.
Regards, Vincent Zambane
Helpful (0)
Replies (1)0
Replies (1)
Mukuru's replyOfficial
24 Nov 2023, 09:06Good day, Vincent
We acknowledged the receipt of the claim forms and we have forwarded them to the investigator whereby you withdrew R4000.00 from the Standard Bank ATM, the money came out however you took time to take it and it was retained by the ATM. Please note that the investigation takes up to 50 working days to complete, and this was communicated to you. Our team will provide feedback once it has been received by the due date, November 27th.
Should you require further assistance please do not hesitate to contact us.
Regards.
Mukuru's reply24 Nov 2023, 09:06
Official
Good day, Vincent
We acknowledged the receipt of the claim forms and we have forwarded them to the investigator whereby you withdrew R4000.00 from the Standard Bank ATM, the money came out however you took time to take it and it was retained by the ATM. Please note that the investigation takes up to 50 working days to complete, and this was communicated to you. Our team will provide feedback once it has been received by the due date, November 27th.
Should you require further assistance please do not hesitate to contact us.
Regards.