SS
S S
1 reviews | Active since Jul 2024
23 Jul 2024, 13:39
I NEED MY MONEY
Mukuru
What kinD of nonsense is this about blocking an an account when itt is below R35 rand?
That said, I received a payment fron WORLD REMIT and cashed into my account. The money never reflected because my Mukuru account was blocked.
The call centre later unlocked it.
But my money still doesnt reflect.
World Remit tells my daughter that the money was REDEEMED.
This matter needs you Mukuru and World Remit to resolve.
I keep getting lame and disappointing responses from your less trained Call Centre Agents
I NEED MY MONEY
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Mukuru's replyOfficial
23 Jul 2024, 16:28Hi Sandisi,
Thank you for reaching out to us and providing feedback regarding the service you received. We sincerely apologize for the inconvenience caused. We attempted to contact you via the provided phone number but were unable to connect.
Regarding your attempt to redeem the WorldRemit voucher, we understand that your Mukuru card was blocked at the time, which prevented the transaction. Mukuru acts as a collection partner for WorldRemit, and certain processes are governed by specific timeframes. When you initiated the collection, a Mukuru order was generated. However, due to multiple collection methods available through different partners, this order is valid for only 24 hours. Unfortunately, by the time your card was unblocked, the original order had already been canceled.
We have escalated this matter to our technical team for further investigation. We will contact you as soon as we receive their feedback and provide you with an update.
Additionally, we acknowledge that the members of our team who assisted you could have handled the situation better. We will investigate this matter internally and implement corrective measures to prevent such issues in the future.
Thank you for your patience and understanding and please do not hesitate to reach out to us at *** if you have any further inquiries.
Thank you for reaching out to us and providing feedback regarding the service you received. We sincerely apologize for the inconvenience caused. We attempted to contact you via the provided phone number but were unable to connect.
Regarding your attempt to redeem the WorldRemit voucher, we understand that your Mukuru card was blocked at the time, which prevented the transaction. Mukuru acts as a collection partner for WorldRemit, and certain processes are governed by specific timeframes. When you initiated the collection, a Mukuru order was generated. However, due to multiple collection methods available through different partners, this order is valid for only 24 hours. Unfortunately, by the time your card was unblocked, the original order had already been canceled.
We have escalated this matter to our technical team for further investigation. We will contact you as soon as we receive their feedback and provide you with an update.
Additionally, we acknowledge that the members of our team who assisted you could have handled the situation better. We will investigate this matter internally and implement corrective measures to prevent such issues in the future.
Thank you for your patience and understanding and please do not hesitate to reach out to us at *** if you have any further inquiries.
Mukuru's reply23 Jul 2024, 16:28
Official
Hi Sandisi,
Thank you for reaching out to us and providing feedback regarding the service you received. We sincerely apologize for the inconvenience caused. We attempted to contact you via the provided phone number but were unable to connect.
Regarding your attempt to redeem the WorldRemit voucher, we understand that your Mukuru card was blocked at the time, which prevented the transaction. Mukuru acts as a collection partner for WorldRemit, and certain processes are governed by specific timeframes. When you initiated the collection, a Mukuru order was generated. However, due to multiple collection methods available through different partners, this order is valid for only 24 hours. Unfortunately, by the time your card was unblocked, the original order had already been canceled.
We have escalated this matter to our technical team for further investigation. We will contact you as soon as we receive their feedback and provide you with an update.
Additionally, we acknowledge that the members of our team who assisted you could have handled the situation better. We will investigate this matter internally and implement corrective measures to prevent such issues in the future.
Thank you for your patience and understanding and please do not hesitate to reach out to us at *** if you have any further inquiries.
Thank you for reaching out to us and providing feedback regarding the service you received. We sincerely apologize for the inconvenience caused. We attempted to contact you via the provided phone number but were unable to connect.
Regarding your attempt to redeem the WorldRemit voucher, we understand that your Mukuru card was blocked at the time, which prevented the transaction. Mukuru acts as a collection partner for WorldRemit, and certain processes are governed by specific timeframes. When you initiated the collection, a Mukuru order was generated. However, due to multiple collection methods available through different partners, this order is valid for only 24 hours. Unfortunately, by the time your card was unblocked, the original order had already been canceled.
We have escalated this matter to our technical team for further investigation. We will contact you as soon as we receive their feedback and provide you with an update.
Additionally, we acknowledge that the members of our team who assisted you could have handled the situation better. We will investigate this matter internally and implement corrective measures to prevent such issues in the future.
Thank you for your patience and understanding and please do not hesitate to reach out to us at *** if you have any further inquiries.