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Good day, Stephano.

Thank you for sharing your experience with us. We’re glad to hear you had a great conversation with Shphard. 

We apologize for any disappointment caused regarding the loan option on WhatsApp. Kindly note that you were not part of the 5000-person trial run for this feature.  We truly appreciate your patience and hope to bring this feature to more customers soon! 

Thanks again for your support and for being part of the Mukuru family.

Kind regards.