1 reviews | Active since Jun 2025
I had a problem with...
I had a problem with my card so I was calling since 9am but I didn't get any help and your consultant team was very unprofessional they were rude one of them hang up a phone on me while we're still talking I was about to close my account on mukuru I was very angry I decided I'm not continuing with you but there was an angel that god sent for me from your team that guy was humble and explaining everything to me step by step so that I can understand and he really help me as writting here I've got my money on the bank he is SHEPHARD ooooh what an angel he know how to do his work I'm so happy and grateful to him I forgot to ask for surname but his name is SHEPARD all thanks to him for making my evening great
Thank you so much for sharing your experience with us. We’re truly sorry to hear about the difficulties and frustration you encountered earlier in the day—this is certainly not the standard of service we aim to provide.
However, we are incredibly grateful that Shepard was able to turn your experience around. We’ll be sure to pass on your heartfelt message to him and acknowledge the excellent service he provided. It’s team members like Shepard who remind us of the positive impact great customer service can have.
Your feedback means a lot to us, and we’re glad you received your funds and are feeling happy and supported.
Kind regards.
Thank you so much for sharing your experience with us. We’re truly sorry to hear about the difficulties and frustration you encountered earlier in the day—this is certainly not the standard of service we aim to provide.
However, we are incredibly grateful that Shepard was able to turn your experience around. We’ll be sure to pass on your heartfelt message to him and acknowledge the excellent service he provided. It’s team members like Shepard who remind us of the positive impact great customer service can have.
Your feedback means a lot to us, and we’re glad you received your funds and are feeling happy and supported.
Kind regards.