I can't receive my payment

I was paid through Mukuru on the 31st of May and ever since I can't receive my funds due to "Compliance Error"! My employers from UK did everything they could to resolve the issue but still the issue wasn't resolved. On Tuesday (6th June) I got an email from my employer that I can collect the money at their branch, it's available. I visited the branch in 102 Longmarket Street, Cape Town and still there was Compliance error. Went home frustrated and made more lengthy calls. They contacted my employer the same day to confirm the source of funds and order. It was confirmed. They sent my order to Compliance Department and told me it was going to be resolved. I then called today (Wednesday, 7 June) and was told my order was canceled. Kudzi on the line said he's going to follow up with it and try to transfer the money to my card and get back to me before they close office. He didn’t. What a worst service. My money it's been stuck with Mukuru for a whole entire week. Mind you, I haven't paid rent, my kid school fees, etc. This is hurting and frustrating. It seems the people on the call Centre aren't able to resolve such issues and they don't refer you to the right people to solve the problem.