TT
Tapiwa T
1 reviews | Active since Mar 2025
05 Mar 2025, 15:34
I appreciate Mukuru'z efforts in assisting us on sending funds to our beloved ones
I appreciate Mukuru'z efforts in assisting us on sending funds to our beloved ones. However I am somewhat displeased with the delays on resolving issue,for instance my own issue I had since on the 1st of March it is today it got resolved that is too long because when we send money in most cases they will be a serious need to be sorted out so these delays really convenience us drastically.
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Mukuru's replyOfficial
05 Mar 2025, 17:31Good Day Tapiwa
Thank you for taking the time to share your feedback. We truly appreciate your trust in Mukuru for sending funds to your loved ones.
Thank you for taking the time to share your feedback. We truly appreciate your trust in Mukuru for sending funds to your loved ones.
We sincerely apologise for the delay you experienced in resolving your issue. We understand that when you send money, it is often for urgent matters, and any delay can be frustrating and inconvenient. Please know that we are continuously working to improve our processes to ensure quicker resolutions for our valued customers.
If there are any outstanding concerns or if you require further assistance, please do not hesitate to reach out to us on ***. We appreciate your patience and your continued support.
Mukuru's reply05 Mar 2025, 17:31
Official
Good Day Tapiwa
Thank you for taking the time to share your feedback. We truly appreciate your trust in Mukuru for sending funds to your loved ones.
Thank you for taking the time to share your feedback. We truly appreciate your trust in Mukuru for sending funds to your loved ones.
We sincerely apologise for the delay you experienced in resolving your issue. We understand that when you send money, it is often for urgent matters, and any delay can be frustrating and inconvenient. Please know that we are continuously working to improve our processes to ensure quicker resolutions for our valued customers.
If there are any outstanding concerns or if you require further assistance, please do not hesitate to reach out to us on ***. We appreciate your patience and your continued support.