I am extremely disappointed and frustrated with the level of service

I am extremely disappointed and frustrated with the level of service I have received from both Standard Bank and Mukuru. I attempted to withdraw money from a Standard Bank ATM using my Mukuru card, and although the money was deducted from my account, no cash was dispensed the money was retracted by the atm. I could even hear the ATM counting the money, yet nothing came out.

I immediately contacted Standard Bank, only to be told to contact Mukuru. I contacted Mukuru as instructed, but up to this moment, I have received absolutely no feedback, no update, and no assistance. My money was taken, and I am left stranded with no resolution, no accountability, and no support from either side.

This is completely unacceptable. I need my money urgently, and the lack of response shows a shocking disregard for customers. I am requesting immediate assistance and a full investigation into this matter. I will not accept being pushed around while my hard-earned money is taken without any explanation.