MT
Mathapelo T
1 reviews | Active since Jun 2020
29 Jul 2025, 14:31
Horrible service from mukuru agents
I spoke to several agents in mukuru they all useless dont know what they doing. Spoke to sibusiso he was very rude 2 weeks ago to refund my money he said 4 to 24 hours nothing happened very rude person , Then called spoke to chisomo still same thing worse told me my account is blocked. Spoke to Khanya i wonder how they hired all this people . Just to buy electricity it failed refund back takes 2 weeks. Telling IT what does IT HAVE TO DO WITH ME.
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Mukuru's replyOfficial
29 Jul 2025, 16:56Hi Mathapelo,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused.We’re sorry for the poor service you received and the delays in resolving your electricity refund. The conflicting information and conduct of our agents are not acceptable, and this matter is being addressed internally.While technical investigations may be necessary, the two-week delay is regrettable. Our technical team has resolved the issue and the refund was updated on your account. We appreciate your patience and once again apologise for the inconvenience. Please feel to reach out to us on ***.
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused.We’re sorry for the poor service you received and the delays in resolving your electricity refund. The conflicting information and conduct of our agents are not acceptable, and this matter is being addressed internally.While technical investigations may be necessary, the two-week delay is regrettable. Our technical team has resolved the issue and the refund was updated on your account. We appreciate your patience and once again apologise for the inconvenience. Please feel to reach out to us on ***.
Mukuru's reply29 Jul 2025, 16:56
Official
Hi Mathapelo,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused.We’re sorry for the poor service you received and the delays in resolving your electricity refund. The conflicting information and conduct of our agents are not acceptable, and this matter is being addressed internally.While technical investigations may be necessary, the two-week delay is regrettable. Our technical team has resolved the issue and the refund was updated on your account. We appreciate your patience and once again apologise for the inconvenience. Please feel to reach out to us on ***.
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused.We’re sorry for the poor service you received and the delays in resolving your electricity refund. The conflicting information and conduct of our agents are not acceptable, and this matter is being addressed internally.While technical investigations may be necessary, the two-week delay is regrettable. Our technical team has resolved the issue and the refund was updated on your account. We appreciate your patience and once again apologise for the inconvenience. Please feel to reach out to us on ***.