RN
Rendani N
1 reviews | Active since Feb 2024
17 Jul 2025, 10:47
Horrible service
This service is very disappointing. I tried to email or WhatsApp people from mukuru they never rep****. First it was a rude lady at thier braamfontein offices, then it was a whole office at roodeport with no cards to issue customers, a lady from a call center tried to arrive a guy to bring me a card A SIMPLE CARD! that im gonna R100 he made me wait 30 minutes. This is so unprofessional and dreadful. I really feel bad for people who depend on this service. I just need a simple card to receive and send money out the country instead I'm wasting my time. I'm sure other service providers would appreciate having customers. I do not recommend this unless you want to be taken for a fool and get your time wasted.
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Mukuru's replyOfficial
17 Jul 2025, 12:57Hi Rendani,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and poor service you experienced — this is not the standard of support we strive to provide at Mukuru.We are particularly concerned about your experience at our Braamfontein and Roodepoort offices, as well as the delay and inconvenience with your card delivery. Please rest assured that this matter has been escalated internally to the relevant management teams for further review.As part of our efforts to apologise and resolve this matter, we attempted to contact you telephonically on three separate occasions, but unfortunately, we were unable to reach you. We would still welcome the opportunity to engage with you directly and ensure you receive the service you deserve.Should you require any further assistance, please feel free to contact us at ***.Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and poor service you experienced — this is not the standard of support we strive to provide at Mukuru.We are particularly concerned about your experience at our Braamfontein and Roodepoort offices, as well as the delay and inconvenience with your card delivery. Please rest assured that this matter has been escalated internally to the relevant management teams for further review.As part of our efforts to apologise and resolve this matter, we attempted to contact you telephonically on three separate occasions, but unfortunately, we were unable to reach you. We would still welcome the opportunity to engage with you directly and ensure you receive the service you deserve.Should you require any further assistance, please feel free to contact us at ***.Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Mukuru's reply17 Jul 2025, 12:57
Official
Hi Rendani,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and poor service you experienced — this is not the standard of support we strive to provide at Mukuru.We are particularly concerned about your experience at our Braamfontein and Roodepoort offices, as well as the delay and inconvenience with your card delivery. Please rest assured that this matter has been escalated internally to the relevant management teams for further review.As part of our efforts to apologise and resolve this matter, we attempted to contact you telephonically on three separate occasions, but unfortunately, we were unable to reach you. We would still welcome the opportunity to engage with you directly and ensure you receive the service you deserve.Should you require any further assistance, please feel free to contact us at ***.Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and poor service you experienced — this is not the standard of support we strive to provide at Mukuru.We are particularly concerned about your experience at our Braamfontein and Roodepoort offices, as well as the delay and inconvenience with your card delivery. Please rest assured that this matter has been escalated internally to the relevant management teams for further review.As part of our efforts to apologise and resolve this matter, we attempted to contact you telephonically on three separate occasions, but unfortunately, we were unable to reach you. We would still welcome the opportunity to engage with you directly and ensure you receive the service you deserve.Should you require any further assistance, please feel free to contact us at ***.Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention.