TR
Tsholofelo R
1 reviews | Active since Apr 2025
23 Apr 2026, 08:41
Horrible experience with mukuru
Payed zoom fiber via mukuru on 14-04-2026, to date the network is still closed, zoom fiber informs us that the money has not been transferred yet from mukuru, no refund, no network, no way forward from both companies.
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Replies (3)0
Replies (3)
Mukuru's replyOfficial
23 Apr 2026, 11:00Good day, Tsholofelo.
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused by the issue.
As per our conversation, your issue has been escalated to our payment partner for investigation, and a Payments Department consultant will continue to assist you further.
We appreciate your patience while we work towards resolving this matter.
Kind regards.
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused by the issue.
As per our conversation, your issue has been escalated to our payment partner for investigation, and a Payments Department consultant will continue to assist you further.
We appreciate your patience while we work towards resolving this matter.
Kind regards.
Best regards,
Mukuru's reply23 Apr 2026, 11:00
Official
Good day, Tsholofelo.
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused by the issue.
As per our conversation, your issue has been escalated to our payment partner for investigation, and a Payments Department consultant will continue to assist you further.
We appreciate your patience while we work towards resolving this matter.
Kind regards.
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused by the issue.
As per our conversation, your issue has been escalated to our payment partner for investigation, and a Payments Department consultant will continue to assist you further.
We appreciate your patience while we work towards resolving this matter.
Kind regards.
Best regards,
TR
Tsholofelo R's updateReviewer Update
24 Apr 2026, 15:3810 days later, payment can not be located still?
TR
Tsholofelo R's update24 Apr 2026, 15:38
Reviewer Update
10 days later, payment can not be located still?
Mukuru's replyOfficial
30 Apr 2026, 10:38Good day, Tsholofelo.
Our sincere apologies for the inconvenience experienced. We acknowledge your concern and have reached out to you directly via email to continue assisting with this matter.
Kind regards.
Our sincere apologies for the inconvenience experienced. We acknowledge your concern and have reached out to you directly via email to continue assisting with this matter.
Kind regards.
Best regards,
Mukuru's reply30 Apr 2026, 10:38
Official
Good day, Tsholofelo.
Our sincere apologies for the inconvenience experienced. We acknowledge your concern and have reached out to you directly via email to continue assisting with this matter.
Kind regards.
Our sincere apologies for the inconvenience experienced. We acknowledge your concern and have reached out to you directly via email to continue assisting with this matter.
Kind regards.
Best regards,