OS
Obakeng S
1 reviews | Active since Jan 2023
15 Feb 2024, 13:27
Harrased
I went to mukuru in Kempton park and the Dark skin security manhandled and sweared at me as was excusing myself when my phone rang trying to go outside, my phone even broke, when I tried talking to him to understand what I did wrong, he threatened me saying he will shoot me and break my legs, I didn't even get a chance to get back inside.
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Mukuru's replyOfficial
15 Feb 2024, 16:27Good day Obakeng
I'm deeply sorry to hear about your distressing experience at Mukuru in Kempton Park. No one should ever have to endure such treatment, and I completely understand how upsetting this must have been for you. Your safety and well-being are of utmost importance, and this kind of behavior from a security personnel is completely unacceptable and goes against our values and standards. I assure you that we take these matters very seriously, and immediate action will be taken to address this incident.
Thank you for taking my call earlier and furnishing me with details surrounding the incident. Once again, I apologise for the trauma and inconvenience you've experienced, and I assure you that we are committed to ensuring a safe and respectful environment for all our customers. If there's anything else we can do to assist you, please don't hesitate to email us on ***. Thank you for choosing Mukuru.
I'm deeply sorry to hear about your distressing experience at Mukuru in Kempton Park. No one should ever have to endure such treatment, and I completely understand how upsetting this must have been for you. Your safety and well-being are of utmost importance, and this kind of behavior from a security personnel is completely unacceptable and goes against our values and standards. I assure you that we take these matters very seriously, and immediate action will be taken to address this incident.
Thank you for taking my call earlier and furnishing me with details surrounding the incident. Once again, I apologise for the trauma and inconvenience you've experienced, and I assure you that we are committed to ensuring a safe and respectful environment for all our customers. If there's anything else we can do to assist you, please don't hesitate to email us on ***. Thank you for choosing Mukuru.
Mukuru's reply15 Feb 2024, 16:27
Official
Good day Obakeng
I'm deeply sorry to hear about your distressing experience at Mukuru in Kempton Park. No one should ever have to endure such treatment, and I completely understand how upsetting this must have been for you. Your safety and well-being are of utmost importance, and this kind of behavior from a security personnel is completely unacceptable and goes against our values and standards. I assure you that we take these matters very seriously, and immediate action will be taken to address this incident.
Thank you for taking my call earlier and furnishing me with details surrounding the incident. Once again, I apologise for the trauma and inconvenience you've experienced, and I assure you that we are committed to ensuring a safe and respectful environment for all our customers. If there's anything else we can do to assist you, please don't hesitate to email us on ***. Thank you for choosing Mukuru.
I'm deeply sorry to hear about your distressing experience at Mukuru in Kempton Park. No one should ever have to endure such treatment, and I completely understand how upsetting this must have been for you. Your safety and well-being are of utmost importance, and this kind of behavior from a security personnel is completely unacceptable and goes against our values and standards. I assure you that we take these matters very seriously, and immediate action will be taken to address this incident.
Thank you for taking my call earlier and furnishing me with details surrounding the incident. Once again, I apologise for the trauma and inconvenience you've experienced, and I assure you that we are committed to ensuring a safe and respectful environment for all our customers. If there's anything else we can do to assist you, please don't hesitate to email us on ***. Thank you for choosing Mukuru.