MM
MaselekaneSekoto M

1 reviews | Active since Oct 2025

11 Oct 2025, 09:06

Good morning sir/madam,i joined mukuru when it starts to work,i forgot the year because its long back till date

Good morning sir/madam,i joined mukuru when it starts to work,i forgot the year because its long back till date.Its my first time to experience what happened last week,whereby my recipient received money late.To be honest i was angry and sad because, nowadays everything is about ****s..but if i can forget about what happened this week,Mukuru will my first option when sending my money to Lesotho. And I'm happy that the charges are now decreased🥰and i wish Mukuru can atleast update us when experience the problems or delays.. because yooh i panicked. And another thing,give customers numbers for calls,not this one number of yours. Anyway I'm happy my recipient received the money,and next month i need discount as a payment for being a loyal customer. Thanks

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Replies (1)
Mukuru
Mukuru's reply13 Oct 2025, 09:12
Official
Hi Maelekane,

Thank you so much for your thoughtful message and for being part of the Mukuru family since our early days — your loyalty truly means a lot to us! 💛
We’re sorry for the delay you experienced recently and completely understand how concerning that can be. We appreciate your patience and feedback — we’re constantly working to improve our communication and will continue striving to keep our customers informed whenever there are delays or system issues.
We’re delighted to hear you’re happy with our reduced charges and that your recipient received the funds safely. Your continued trust inspires us to keep delivering a reliable and affordable service.
Thank you again for your loyalty and for choosing Mukuru. We look forward to serving you again soon!