1 reviews | Active since Mar 2023
Frustrating to say the least
Been such a frustrating experience, why does Mukuru not deliver there cards when the branches are in arears that are not even safe for women to travel too and also far away ? I have been moved from pillar to post to get my funds , it's such an unpleasant experience. The agent said they will link the funds to my app and I can redeem it now all of a sudden the redeem option isn't availabl , what is this ?! I will use another funds transfer service instead. I've learnt my lesson with poor customer service here.
Dear Vanessa,
We sincerely apologise for the frustrating experience you have had with us. We understand how inconvenient and concerning it is to travel long distances to access your funds, especially when safety is a concern. We also apologise for the confusion regarding the funds linked to your app and the missing redemption option.
This is certainly not the experience we want our customers to have, and we would appreciate the opportunity to investigate and resolve this matter for you.
Kindly email your contact details and a brief summary of your experience to ***. Our team will contact you directly to assist with the investigation and work towards a resolution.
Thank you for bringing this to our attention, Vanessa. We sincerely regret the inconvenience caused and hope to have the opportunity to restore your confidence in our service.
Dear Vanessa,
We sincerely apologise for the frustrating experience you have had with us. We understand how inconvenient and concerning it is to travel long distances to access your funds, especially when safety is a concern. We also apologise for the confusion regarding the funds linked to your app and the missing redemption option.
This is certainly not the experience we want our customers to have, and we would appreciate the opportunity to investigate and resolve this matter for you.
Kindly email your contact details and a brief summary of your experience to ***. Our team will contact you directly to assist with the investigation and work towards a resolution.
Thank you for bringing this to our attention, Vanessa. We sincerely regret the inconvenience caused and hope to have the opportunity to restore your confidence in our service.