FRUSTRATED& DISSATISFIED

It has been an absolute nightmare. I was introduced to Mhkulu by my wife, who was sending money to my Capitec account from Lusaka, Zambia. When I got to Lusaka, I decided to use Mukuru, in order to receive money into my account. I registered on the 25th of November and sent my first order then. I subsequently sent a number of orders, from Zambia, to my Capitec account as I needed to make payments to South African recipients via Eft. This went well, until an order on the 11.12.19. Today is Sunday 15.12.19 and I am yet to receive the money into my account. They are also refusing to give me a cash refund and this is the part, where I can see how customer unfriendly and unreasonable they are. I had to go to the Bedshop in Woodlands, Pinnacle Mall, Lusaka, 3 times on 12.12.19 and still, the matter has not been resolved. The worst part of this entire process has been how unwilling, the entire company here in Zambia and South Africa, to take responsibility for the fact that there was an error on their side, from the first day that I sent the money on 11.12.19. Instead, I have been told that I am the one to blame for making a mistake. The story then shifted to say that, a part of the reason that the money has not come into my capitec account, is that they need me to send proof of address. This I was only told on 14.12, having started the process on the 11.12.19. I am very frustrated, disappointed and dissatisfied. Considering how much time I have lost, my money being held hostage by Mukuru, I really do feel as if I was ********** and the service is not one I would recommend, nor use in the future.