Frustrated by the service

Hi Edgar,

 

We understand your concern and appreciate your patience. Our Card Department consultant had advised that your account verification was required before we could proceed with your statement request, as you had submitted a new passport document. The document needed to be verified to ensure your account security and compliance. 

We’re pleased to confirm that your account verification and statement request have now been successfully processed, and the matter has been resolved. 

We sincerely apologise if you felt that the service provided did not meet your expectations. Your feedback is valuable to us, and we will continue working to improve our service delivery.