LT
Leon T

1 reviews | Active since Mar 2023

28 Mar 2023, 12:02

False / misleading information

They share false information they promise R10 free airtime when you sign up. I did successfully signed up now they tell me to first srnd money to an account begore i can be rewarded the free airtime 😈😈😈

0
Replies (6)
Mukuru
Mukuru's reply28 Mar 2023, 15:47
Official
Good day Leon

Thank you for taking the time to provide us with this valuable feedback. 

We do sincerely apologize for any inconvenience caused; however, we have tried to call you to chat with you more in regard to your experience, but your number was not answered. 

Kindly advise what would be a more suitable time for us to call you so we can get more insights into what transpired.

LT
Leon T's update28 Mar 2023, 16:47
Reviewer Update
Good day

Please call tomorrow Wednesday 29 march @08:00 thank you...
Mukuru
Mukuru's reply29 Mar 2023, 09:02
Official
Hi Leon 

Thank you very much for taking my call.

As discussed, I have escalated this to our marketing team and will get back to you as soon as I have received feedback on the way forward.
LT
Leon T's update29 Mar 2023, 09:19
Reviewer Update
Thank you ive emailed the specific screenshots witch i refer to unto an agent called Matthew... ill be waiting patiently cor your call.
LT
Leon T's update29 Mar 2023, 13:43
Reviewer Update
My issue has been successfully resolved. Thank you
Mukuru
Mukuru's reply29 Mar 2023, 13:49
Official
Hi Leon 

Thank you for taking my call and confirming that you have received the airtime.

Our sincere apologies once again for the inconvenience caused.

Should you require further assistance do not hesitate to send us an email via ***.