Extremely Dissatisfied with Mukuru's Service

Dear Mukuru,

I must express my extreme frustration and disappointment with the abysmal service I have received from your company. It is truly a pity that I cannot give a zero rating for the horrible service I have endured.Boikarabelo ,utterly useless messed up my request from the word go ,i am not even sure if knows why he is there at Mukuru .

On the 28th of June, I requested a money transfer to an account, and to my dismay, until this moment, no one bothers to assist me unless I take the initiative to call or email repeatedly. It has been nothing but empty promises after promises, with no tangible results. A request that was promised to take only 24-48 hours has now stretched to three days and counting.

I intend to make it my mission to warn everyone to stay away from Mukuru. Your consultants make grand promises they are unable to fulfill. In all my interactions with financial services, I have never encountered such terrible service. The consultant named Evermay, who assisted me previously, provided efficient service unlike what I have experienced now.

It is evident that Mukuru does not value its customers at all. There is a complete lack of urgency and professionalism in handling my case. I am now stuck with individuals demanding their money because you refuse to fulfill your obligation and pay out my funds.

This level of incompetence and disregard for customers is simply unacceptable. I demand immediate attention to this matter, and I expect a resolution without further delays by close of business today . I hope you understand the gravity of the situation and take the necessary actions to rectify this appalling experience