PK
Palesa K
1 reviews | Active since Oct 2024
18 Oct 2024, 15:40
Do not use Mukuru ur money will go Missing
I so frustrates with these guys I keep calling a 100 times I sent money via Mpesa to a kenya Reciepent i sent emails with proof the person has not gotten the money no one is helping I have to keep reaching out to them I am so so angry never use Mukuru no solutions just call center agents who have no customer care and have no idea what they are doing..money just dissapered no one knows anytjing absolutely ridiculos!
Helpful (0)
Replies (3)0
Replies (3)
Mukuru's replyOfficial
21 Oct 2024, 09:00Good day, Palesa.
We sincerely apologize for the frustration you've experienced with your recent transaction. We understand how concerning money matters are.
Our Payments team is working tirelessly to resolve this issue. We have attempted to contact you but have not been successful. Please check your emails for our communication and let us know when you are available to discuss this further.
We appreciate your patience as we work to find a solution.
We sincerely apologize for the frustration you've experienced with your recent transaction. We understand how concerning money matters are.
Our Payments team is working tirelessly to resolve this issue. We have attempted to contact you but have not been successful. Please check your emails for our communication and let us know when you are available to discuss this further.
We appreciate your patience as we work to find a solution.
Mukuru's reply21 Oct 2024, 09:00
Official
Good day, Palesa.
We sincerely apologize for the frustration you've experienced with your recent transaction. We understand how concerning money matters are.
Our Payments team is working tirelessly to resolve this issue. We have attempted to contact you but have not been successful. Please check your emails for our communication and let us know when you are available to discuss this further.
We appreciate your patience as we work to find a solution.
We sincerely apologize for the frustration you've experienced with your recent transaction. We understand how concerning money matters are.
Our Payments team is working tirelessly to resolve this issue. We have attempted to contact you but have not been successful. Please check your emails for our communication and let us know when you are available to discuss this further.
We appreciate your patience as we work to find a solution.
PK
Palesa K's updateReviewer Update
21 Oct 2024, 11:27You have not helped
Me
Do u understand the URGENCY OF THE MATTER!!!! I SENT THIS MONEY FOR A FUNERAL AND YALL ARE DEALYINH SINCE THURSDAY NO SOLUTIION..ALL U KNOW IS TO BE TELLING ME ITS BEING ESCALTED SORT THIS MESSS NOW …YOU HAVE NOT DONE UR JOB …DID U COMMUNICATE WITH SAFAFRI NO ONE DID I HATE THIS STUPID MUKURU PLAYING WITH PEOPLES MONEY U ****MERS
Me
Do u understand the URGENCY OF THE MATTER!!!! I SENT THIS MONEY FOR A FUNERAL AND YALL ARE DEALYINH SINCE THURSDAY NO SOLUTIION..ALL U KNOW IS TO BE TELLING ME ITS BEING ESCALTED SORT THIS MESSS NOW …YOU HAVE NOT DONE UR JOB …DID U COMMUNICATE WITH SAFAFRI NO ONE DID I HATE THIS STUPID MUKURU PLAYING WITH PEOPLES MONEY U ****MERS
PK
Palesa K's update21 Oct 2024, 11:27
Reviewer Update
You have not helped
Me
Do u understand the URGENCY OF THE MATTER!!!! I SENT THIS MONEY FOR A FUNERAL AND YALL ARE DEALYINH SINCE THURSDAY NO SOLUTIION..ALL U KNOW IS TO BE TELLING ME ITS BEING ESCALTED SORT THIS MESSS NOW …YOU HAVE NOT DONE UR JOB …DID U COMMUNICATE WITH SAFAFRI NO ONE DID I HATE THIS STUPID MUKURU PLAYING WITH PEOPLES MONEY U ****MERS
Me
Do u understand the URGENCY OF THE MATTER!!!! I SENT THIS MONEY FOR A FUNERAL AND YALL ARE DEALYINH SINCE THURSDAY NO SOLUTIION..ALL U KNOW IS TO BE TELLING ME ITS BEING ESCALTED SORT THIS MESSS NOW …YOU HAVE NOT DONE UR JOB …DID U COMMUNICATE WITH SAFAFRI NO ONE DID I HATE THIS STUPID MUKURU PLAYING WITH PEOPLES MONEY U ****MERS
Mukuru's replyOfficial
22 Oct 2024, 13:44Good Day Palesa,
I sincerely apologize for the frustration and inconvenience you’ve experienced. I completely understand the urgency of the matter, especially given the sensitive nature of your transfer. Please rest assured that we have been treating this situation with the utmost priority.Our team has been working diligently to resolve this, and I am happy to inform you that the issue has now been fully addressed. We were in direct communication with the relevant parties to expedite the resolution, though it unfortunately took longer than anticipated.The respective amount has been refunded to your account, and it should reflect within the next few days. We have also implemented measures to prevent this from happening again in the future.Thank you for your patience throughout this process. Once again, I sincerely apologize for any distress this may have caused.
I sincerely apologize for the frustration and inconvenience you’ve experienced. I completely understand the urgency of the matter, especially given the sensitive nature of your transfer. Please rest assured that we have been treating this situation with the utmost priority.Our team has been working diligently to resolve this, and I am happy to inform you that the issue has now been fully addressed. We were in direct communication with the relevant parties to expedite the resolution, though it unfortunately took longer than anticipated.The respective amount has been refunded to your account, and it should reflect within the next few days. We have also implemented measures to prevent this from happening again in the future.Thank you for your patience throughout this process. Once again, I sincerely apologize for any distress this may have caused.
Mukuru's reply22 Oct 2024, 13:44
Official
Good Day Palesa,
I sincerely apologize for the frustration and inconvenience you’ve experienced. I completely understand the urgency of the matter, especially given the sensitive nature of your transfer. Please rest assured that we have been treating this situation with the utmost priority.Our team has been working diligently to resolve this, and I am happy to inform you that the issue has now been fully addressed. We were in direct communication with the relevant parties to expedite the resolution, though it unfortunately took longer than anticipated.The respective amount has been refunded to your account, and it should reflect within the next few days. We have also implemented measures to prevent this from happening again in the future.Thank you for your patience throughout this process. Once again, I sincerely apologize for any distress this may have caused.
I sincerely apologize for the frustration and inconvenience you’ve experienced. I completely understand the urgency of the matter, especially given the sensitive nature of your transfer. Please rest assured that we have been treating this situation with the utmost priority.Our team has been working diligently to resolve this, and I am happy to inform you that the issue has now been fully addressed. We were in direct communication with the relevant parties to expedite the resolution, though it unfortunately took longer than anticipated.The respective amount has been refunded to your account, and it should reflect within the next few days. We have also implemented measures to prevent this from happening again in the future.Thank you for your patience throughout this process. Once again, I sincerely apologize for any distress this may have caused.