lM
lookout M
1 reviews | Active since Jan 2022
07 Aug 2024, 15:47
Do not trust Mukuru or you will regret it....😡😡😡😡😡😡
I don't know whether it's lack of professionalism or ignorance, i had money sent to my account on a Monday and was as usual expecting it the next morning. Funny enough and **********ly the EFT was not processed and when i call in for follow and the supposed agents just said is we have no idea what is going on and the time period for the money to reflect is not guaranteed. All i have to do is just wait; The worst thing is that even by Wednesday there where still stories. I regret the decision of trusting Mukuru, there is no customer service at all, the worst in the Financial industries ever............ 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
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Mukuru's replyOfficial
08 Aug 2024, 08:36Hi Lookout
I'm sorry to hear about your experience with your card. We fully understand that you were frustrated and disappointed and we sincerely appologise for that. Ensuring that your money is transferred accurately and promptly is crucial, and it's understandable to expect better communication and service.
We did experience a technical issue that delayed the funds transfer. However, the issue has been addressed with urgency, and we can confirm that your funds have now been successfully transferred to your card. If you need further assistance or have any other concerns, please let us know. Thank you for your understanding.
I'm sorry to hear about your experience with your card. We fully understand that you were frustrated and disappointed and we sincerely appologise for that. Ensuring that your money is transferred accurately and promptly is crucial, and it's understandable to expect better communication and service.
We did experience a technical issue that delayed the funds transfer. However, the issue has been addressed with urgency, and we can confirm that your funds have now been successfully transferred to your card. If you need further assistance or have any other concerns, please let us know. Thank you for your understanding.
Mukuru's reply08 Aug 2024, 08:36
Official
Hi Lookout
I'm sorry to hear about your experience with your card. We fully understand that you were frustrated and disappointed and we sincerely appologise for that. Ensuring that your money is transferred accurately and promptly is crucial, and it's understandable to expect better communication and service.
We did experience a technical issue that delayed the funds transfer. However, the issue has been addressed with urgency, and we can confirm that your funds have now been successfully transferred to your card. If you need further assistance or have any other concerns, please let us know. Thank you for your understanding.
I'm sorry to hear about your experience with your card. We fully understand that you were frustrated and disappointed and we sincerely appologise for that. Ensuring that your money is transferred accurately and promptly is crucial, and it's understandable to expect better communication and service.
We did experience a technical issue that delayed the funds transfer. However, the issue has been addressed with urgency, and we can confirm that your funds have now been successfully transferred to your card. If you need further assistance or have any other concerns, please let us know. Thank you for your understanding.