HM
Hazel M
1 reviews | Active since Dec 2015
02 May 2024, 19:50
DEBITED FOR A CANCELLED ORDER
As a Mukuru customer for years I am appalled and extremely disappointed at the service I am currently receiving. I have an ongoing problem with a cancelled transaction since Friday the 26th and now money is being continuously debited from my account for that order and emails sent to *** are going unanswered. Please respond to my emails, refund my money and consider me an EX customer. Uttery disappointed
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Mukuru's replyOfficial
14 May 2024, 11:21Good Day Kudzai
Thank you for raising this matter with us and for taking the time to speak with us when we first received your query. We apologize for the delay and any inconvenience caused while we awaited our payment partner’s investigation and report on the transaction you were querying.We appreciate your patience and are pleased to confirm that the issue has been resolved. A refund has been successfully processed to the bank details you provided.Thank you for being a loyal customer. We have escalated this issue to ensure it does not happen again. Please feel free to reach out if you have any further inquiries.
Thank you for raising this matter with us and for taking the time to speak with us when we first received your query. We apologize for the delay and any inconvenience caused while we awaited our payment partner’s investigation and report on the transaction you were querying.We appreciate your patience and are pleased to confirm that the issue has been resolved. A refund has been successfully processed to the bank details you provided.Thank you for being a loyal customer. We have escalated this issue to ensure it does not happen again. Please feel free to reach out if you have any further inquiries.
Mukuru's reply14 May 2024, 11:21
Official
Good Day Kudzai
Thank you for raising this matter with us and for taking the time to speak with us when we first received your query. We apologize for the delay and any inconvenience caused while we awaited our payment partner’s investigation and report on the transaction you were querying.We appreciate your patience and are pleased to confirm that the issue has been resolved. A refund has been successfully processed to the bank details you provided.Thank you for being a loyal customer. We have escalated this issue to ensure it does not happen again. Please feel free to reach out if you have any further inquiries.
Thank you for raising this matter with us and for taking the time to speak with us when we first received your query. We apologize for the delay and any inconvenience caused while we awaited our payment partner’s investigation and report on the transaction you were querying.We appreciate your patience and are pleased to confirm that the issue has been resolved. A refund has been successfully processed to the bank details you provided.Thank you for being a loyal customer. We have escalated this issue to ensure it does not happen again. Please feel free to reach out if you have any further inquiries.