SS
Shake S
1 reviews | Active since Oct 2024
03 Jul 2025, 13:17
Customer service gone to the dogs
Very bad service from 3months ago. We used to send money and we get collection voucher in 30min. Now I am being told it takes 24hours even after submitting the POP. What makes the service worse off is the AI assistant…..my question don’t get answered and I am put through a loop of questions instead getting quick assistance. The AI assistant doesn’t work, human beings were better.
Does Mukuru know that there is competitors out there who are more efficient? I am one of the customers who will never use Mukuru at all.
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Mukuru's replyOfficial
03 Jul 2025, 15:43Hi Magama,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
We received and reviewed your proof of payment and can confirm that the payment was made via EFT after 9:00 PM. Kindly note that EFT payments made after banking hours typically take 24 to 48 hours to reflect, due to standard interbank processing times. A prompt is displayed during the order process to inform customers of these delays when selecting EFT as the payment option.
Please also note that our team has attempted to contact you telephonically to explain the situation directly, but we were unfortunately unable to reach you.
For faster processing in the future, we recommend using one of our instant payment options, such as the Mukuru Card or by paying through any of our retail pay-in partners, which reflect immediately.
Your order was processed today as the payment had cleared. We truly appreciate your patience and understanding. Should you need further assistance, our support team is available on ***.
Mukuru's reply03 Jul 2025, 15:43
Official
Hi Magama,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
We received and reviewed your proof of payment and can confirm that the payment was made via EFT after 9:00 PM. Kindly note that EFT payments made after banking hours typically take 24 to 48 hours to reflect, due to standard interbank processing times. A prompt is displayed during the order process to inform customers of these delays when selecting EFT as the payment option.
Please also note that our team has attempted to contact you telephonically to explain the situation directly, but we were unfortunately unable to reach you.
For faster processing in the future, we recommend using one of our instant payment options, such as the Mukuru Card or by paying through any of our retail pay-in partners, which reflect immediately.
Your order was processed today as the payment had cleared. We truly appreciate your patience and understanding. Should you need further assistance, our support team is available on ***.